Pickleball Welcome Center Attendant

YMCA South Australia; Lafayette Township (NJ); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Paid sick leave

Disability insurance

Life insurance

403(b) plan

Program discounts

Facility access

Job summary

YMCA Welcome Center is seeking a part-time front desk team member to greet guests, verify memberships, and manage court reservations for the Pickleball Center. You will assist with check-ins, answer calls, and process registrations, while maintaining a welcoming, safe, and efficient facility.

The role emphasizes excellent customer service, familiarity with Pickleball rules, and the ability to work evenings and weekends. YMCA benefits apply.

Qualifications

• High school diploma required.
• Customer service or hospitality experience preferred.
• Knowledge of Pickleball rules and safety practices.
• Spanish/English bilingual preferred.

Responsibilities

• Greet members and guests professionally as they enter and leave.
• Verify memberships and manage facility access.
• Manage indoor court reservations, check-ins, and rotations.
• Assist with check-ins, rosters, and court assignments for leagues and clinics.
• Answer inquiries by phone with accurate information about facilities and schedules.
• Process payments and registrations according to YMCA policies.
• Maintain Welcome Center operations and opening/closing procedures.
• Ensure safety and report hazards promptly.

Skills

Customer service

Communication

Bilingual Spanish/English

Education

High School Diploma

Tools

Microsoft Office

Pickleball Den

Job description

Description

Role and Responsibilities

• Greet members and guests professionally, cordially, and enthusiastically as they enter and leave the Pickleball Center.
• Learn and use members’ names and become familiar with their needs to provide personalized and efficient service.
• Use Listen First skills during interactions with members, guests, volunteers, and coworkers.
• Verify membership upon entry, confirm memberships are current in the membership database, and properly record facility access.
• Manage indoor court reservations, check-ins, and open-play rotation systems (such as paddle-stacking rules or court challenge boards) to ensure fair court flow and timely transitions.
• Assist program leaders with check-ins, participant rosters, and court assignments for indoor leagues, clinics, and tournaments.
• Inform players of facility policies, indoor non-marking court shoe requirements, and safety guidelines.
• Answer telephone calls within three rings using appropriate phone protocol. Provide accurate information regarding Pickleball Center facilities, programs, services, and schedules.
• When unable to answer an inquiry, obtain the individual’s contact information and ensure timely follow‑up by the appropriate staff member.
• Properly transfer calls and take accurate messages for unavailable staff.
• Address questions, concerns, and negative feedback courteously and professionally. Communicate member suggestions and concerns to the appropriate supervisor.
• Process payments, program and facility registrations, and applicable fees accurately and in accordance with YMCA policies and procedures.
• Complete end‑of‑shift reports and ensure all paperwork and monetary transactions reconcile accurately.
• Keep the Welcome Center Desk attended except in a true emergency.
• Execute routine opening and closing procedures, including securing the Welcome Center, managing indoor court lighting, and ensuring court nets and dividers are properly positioned.
• Inspect indoor courts routinely for safety hazards, such as condensation, moisture, or stray balls, and promptly dry or clear court surfaces to prevent injuries.
• Respond to emergencies promptly and professionally according to YMCA procedures. Provide basic first‑aid supplies as appropriate, complete required accident and incident reports, and notify senior staff.
• Create a positive and nurturing environment that promotes youth development, healthy living, social responsibility, teamwork, leadership, initiative, and good judgment.
• Support member engagement by communicating YMCA programs and services and encouraging participation.
• Participate in and support the Annual Campaign.
• Provide timely feedback to the supervisor regarding member needs, program operations, facility concerns, and opportunities for improvement.
• Participate in required trainings, workshops, seminars, and professional development opportunities.
• Maintain a professional appearance consistent with YMCA standards, including required staff shirt and name tag and appropriate attire.
• Report to scheduled shifts and programs on time and remain for the entire scheduled shift unless coverage has been properly arranged.
• Arrange appropriate coverage when unable to work and notify the supervisor of substitutions whenever possible.
• Contribute to the success of overall Center operations and maintain a positive image of the YMCA.
• Demonstrate and model the YMCA’s four core values: Caring, Honesty, Respect, and Responsibility.
• Work cooperatively and effectively with staff, volunteers, members, participants, and community partners.
• Focus on facility cleanliness during quieter court times.
• Perform other job‑related duties as assigned.

Part Time Benefits:

• We offer a competitive compensation and benefits package, which includes paid sick leave, a legal plan, disability insurance, life insurance, 12% retirement benefits upon eligibility, a 403 (b) plan, an employee assistance program, professional development opportunities, Metro Y program discounts, and complimentary use of YMCA facilities.

Requirements

Qualifications and Education Requirements

• High School Diploma or equivalent required; Associate Degree in Business, Recreation, Sports Management, Education, or a related field preferred.
• Minimum of one year of customer service, sales, recreation, hospitality, or related experience preferred.
• Knowledge of Pickleball rules, regulations, techniques, etiquette, and safety practices.
• Previous experience working with children and youth preferred.
• Previous experience working with diverse populations preferred.
• Proficiency with Microsoft Office; familiarity with Pickleball Den.
• Bilingual Spanish/English ability preferred.
• CPR, AED, and Basic First Aid certification required, or ability to obtain certification within the timeframe established by the YMCA.
• Ability to remain calm and exercise sound judgment during emergency and other challenging situations.
• Ability to work independently with minimal supervision and within established YMCA policies and guidelines.
• Flexible availability, including evenings, weekends, and varying program schedules as required.
• Commitment to providing a safe, inclusive, and positive experience for all YMCA members and participants.