PIC-Front Office Supervisor-Springhill Suites Raleigh/Cary

CMC Hotels; Durham (NC); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading hospitality company is seeking a Front Office Supervisor for their Springhill Suites location. The role involves overseeing front desk operations, training staff, and ensuring compliance with policies while maintaining high guest satisfaction. Ideal candidates will have hotel experience, strong communication skills, and a self-motivated attitude. Join a company that values growth and offers competitive benefits including medical insurance and bonuses.

Benefits

Competitive wages based on experience

Quarterly cash bonuses

Paid vacation and holiday pay

Medical, dental, and vision insurance

Sick leave

401(k) plan

Free life insurance and short-term disability

Marriott hotel discounts

Qualifications

• At least 1 year of hotel experience.
• Strong work ethic and desire to succeed.

Responsibilities

• Oversee front office operations and train front desk team.
• Ensure adherence to company and Marriott policies.
• Maintain guest satisfaction and brand quality standards.

Skills

Communication

Customer Service

Self-Motivation

Job description

PIC-Front Office Supervisor-Springhill Suites Raleigh/Cary

Join to apply for the PIC-Front Office Supervisor-Springhill Suites Raleigh/Cary role at CMC Hotels.

Are you looking for a company where you can 'GROW'? Look no further. CMC Hotels offers opportunities for growth and believes in developing its people, who are the heart of our organization. Our success is driven by our associates who are recognized, supported, and encouraged to succeed.

We offer our associates a range of benefits, including:

• Competitive wages based on experience
• Quarterly cash bonuses
• Paid vacation and holiday pay
• Medical, dental, and vision insurance
• Sick leave
• 401(k) plan
• Free life insurance and short-term disability
• Marriott hotel discounts

Job Duties

This supervisory role involves overseeing front office operations, working front desk shifts, and training and guiding the front desk team to ensure adherence to company and Marriott policies while maintaining guest satisfaction. The supervisor reports directly to the Assistant General Manager.

• Coordinate with previous shift and management updates
• Provide efficient check-in/check-out services
• Know hotel property and events
• Inform guests about policies and amenities
• Assist in achieving monthly brand standards for customer service, training, and recognition
• Schedule staff within budget and manage overtime
• Supervise daily shift processes and ensure SOP compliance
• Ensure staff appearance and dress code adherence
• Train, motivate, and resolve issues within the team
• Lead by example and inspire the team
• Oversee front desk operations across all shifts, including night audit proficiency
• Maintain brand quality standards daily
• Ensure hotel security for guests, staff, and assets
• Perform additional duties as assigned by management

Job Requirements

• At least 1 year of hotel experience
• Self-motivated and able to work independently
• Strong work ethic and desire to succeed
• Clean background check and reliable transportation
• Basic accounting and math skills, computer proficiency, excellent communication and customer service skills
• Availability to work any shift between 7:00 am and 12:00 am, including weekends

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job functions: Strategy/Planning and IT
• Industry: Hospitality