Piano Technical Support & Warranty Administrator

Steinway & Sons; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

A prestigious piano manufacturer in New York seeks a Technical Support Administrator to assist dealers and customers with technical issues related to pianos. The successful candidate will possess strong communication and problem-solving skills, with experience servicing Steinway and SPIRIO products being a major plus. This role requires the ability to effectively troubleshoot technical issues and provide solutions. The position offers a dynamic environment where an organized and detailed focus is essential.

Qualifications

• Experience in servicing Steinway & Sons pianos and SPIRIO.
• Ability to determine customer needs and provide appropriate solutions.
• Knowledge of SPIRIO design and service to communicate with service personnel.

Responsibilities

• Provide technical support to dealers and piano owners.
• Troubleshoot technical issues to help customers.
• Administer warranty claims and generate reports.
• Provide historical piano information and handle inquiries.

Skills

Customer service skills

Verbal communication

Written communication

Interpersonal skills

Conflict resolution

Technical troubleshooting

Organizational skills

Tools

Microsoft Office (Access, Excel, Word, Outlook)

Job description

A prestigious piano manufacturer in New York seeks a Technical Support Administrator to assist dealers and customers with technical issues related to pianos. The successful candidate will possess strong communication and problem-solving skills, with experience servicing Steinway and SPIRIO products being a major plus. This role requires the ability to effectively troubleshoot technical issues and provide solutions. The position offers a dynamic environment where an organized and detailed focus is essential.