(PIA) Part-Time Cross-Utilized Agent

unitedgroundexpressexternal; Illinois; On-site; USD 37,000 - 48,000; Full time

Benefits offered by this job

Competitive wages

PTO

Discounted travel

Career advancement

Job summary

United Ground Express at Peoria International Airport is hiring a passenger services agent to greet travelers, handle check-in, and issue boarding passes with reservation software, while ensuring passenger data is accurate and flights depart on time.

You will assist passengers, resolve issues during disruptions, manage baggage questions, and communicate with flight crews using radio devices, while maintaining composure and safe operations.

Qualifications

• Must be able to read, write, speak and understand English.
• Must be at least 18 years old.
• Must possess and maintain credentials for airport access and background checks.
• Must be able to work day, night, weekends, and holidays; overtime may be required.
• Must be able to communicate via radio devices with staff and flight crew.
• Authorized to work in the United States without sponsorship.
• Must be able to lift and carry bags up to 70 lbs and perform physical tasks.

Responsibilities

• Greet passengers and manage check-in and ticketing with reservation software.
• Rebook itineraries, issue boarding passes, and collect applicable fees.
• Ensure passenger data is accurate and flights depart on time.
• Resolve passenger issues during disruptions following company policies.
• May assist in Baggage Service Office with baggage tracking and inquiries.
• Operate computers and devices; use radios to communicate with crew.
• Maintain composure while handling customer challenges.
• Read baggage and cargo tags and prep aircraft for next flight.
• Lift baggage and move cargo safely; assist with ground equipment as needed.
• Work outdoors in all temperatures and weather conditions.

Skills

Customer service

Communication skills

English language proficiency

Computer literacy

Teamwork

Tools

Reservation software

Job description

Key responsibilities

• Greeting passengers and providing a seamless check-in and ticketing experience
• Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, calculate and collect any appropriate fees
• Ensure passenger information is processed accurately and flights are sent out on time
• Listen to passengers and resolve their issues in accordance with company policies and procedures as a result of flight interruptions
• May work in the Baggage Service Office to track the location of baggage and handle passenger questions
• Comfortable working with computers, mobile devices, and new technologies
• Physical ability to stand and walk for an eight-hour shift, as well lift and handle baggage
• Maintaining composure while managing customer challenges
• Read and interpret checked baggage tags, and cargo labels
• Prepping and securing the aircraft for the next flight
• Use radio electronic devices to communicate with co-workers or flight crew
• Ensure compliance with United and Federal Aviation Administration (FAA) regulations and policies
• Lift baggage, boxes, or cargo weighing up to 70 lbs. throughout your shift
• May require lifting over 100 items for a single aircraft
• Push/pull loaded and empty carts during loading/unloading operations
• Ascend/descend jet-way stairs while carrying baggage
• Bend/stoop and crawl to move and stack/unstack cargo in aircraft
• Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage
• Cleaning of the interior of the aircraft, clean and service aircraft lavatories
• Work outdoors in all temperatures and weather conditions

Qualifications and minimum requirements

• Must be at least 18 years old
• Must acquire and maintain credentials vital for the position including fingerprint clearance, local airport badging, and background check
• Successful completion of pre-employment process which may include but not be limited to; drug screen, hearing and vision check
• Available to work any shift; day or night, weekends, and holidays; mandatory overtime may be required based on operational need.
• Comfortable working with computers, mobile devices, and new technologies
• Must be able to use radio electronic devices to communicate with co-workers or flight crew
• Must be able to read, write, fluently speak, and understand the English language
• Must be able to carry, bend, lift and turn with bags and other items weighing up to 70 lbs.
• Able to perform a variety of physical activities including Pushing, bending, stooping, climbing, and working in tight spaces
• Authorized to work in the United States without sponsorship
• Must possess and maintain a valid US state driver's license. (Suspended,expired, revoked, or denied licenses are not valid.)

What we provide

• Competitive benefits
• Competitive wages
• Earned Paid Time off
• Discounted travel for you and your immediate family
• Career advancement opportunities

United Ground Express is an equal opportunity employer. We provide equal opportunity to all employees and applicants without regard to age, citizenship, color, disability, gender identity, genetic information, national origin, pregnancy, race, religion, sexual orientation, or veteran status (or any other protected category under applicable law).

ADA Specifications

• Ability to operate a computer to enter and retrieve data
• Ability to utilize radio equipment for communications
• Ability to lift up to 70lbs on a consistent basis
• Ability to pass all pre-screening clearances applicable to position qualifications.

PIA General Wayne A. Downing Peoria International Airport,Peoria, IL