PI Lead Technician

ALSTOM Gruppe; Boston (MA); On-site; Full time

Job summary

A leading company in transport networks seeks a Field Technician in Boston. The role involves troubleshooting, providing technical guidance, and ensuring compliance with safety rules. Ideal candidates will have a technical degree and experience in the rail industry.

Qualifications

• At least 4 years of technical experience in the rail industry, focusing on mechanical or electrical/electronic applications.

Responsibilities

• Perform troubleshooting during PI, pre-warranty, and commissioning phases.
• Provide technical guidance and support to technicians.
• Ensure compliance with EHS & security rules.

Skills

Leadership

Communication

Organizational Skills

Adaptability

Education

Technical degree

Job description

Job Description: Field Technician - Alstom

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling, and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Starting pay range: $40-$45/hour

Role Overview: Provide leadership to field technicians, support Product Introduction (PI)/Warranty team in investigating, troubleshooting, and resolving technical/quality issues. Collaborate with cross-functional teams to troubleshoot Alstom products at customer sites, ensuring their availability.

Key Qualifications:

• Strong appetite to learn, lead, and independently discover root causes through documentation review and research. Collaborative attitude to seek help and work within a team.
• Organizational skills to synthesize inputs and plan efficiently, understanding necessary sequences and resources, and communicating details clearly to stakeholders.
• Flexibility to adapt to changing environments, including occasional travel within customer depots, adjusting daily plans, and working in different shifts.

Responsibilities:

• Perform troubleshooting during PI, pre-warranty, and commissioning phases, including investigation and repair.
• Diagnose malfunctions and failures, recommending preventative and corrective actions.
• Provide technical guidance and support to technicians.
• Facilitate information flow within the PI customer site and project teams, providing status updates and addressing key technical issues.
• Support Field Modifications, Fleet checks, and report deviations in the Failure Management database.
• Ensure compliance with EHS & security rules and PI processes.
• Execute testing and troubleshooting procedures to identify defective parts promptly.
• Assist engineering and external/internal suppliers with technical investigations.
• Ensure effective communication during interventions and contribute to the Return of Experience.

Main Required Competencies:

• Technical degree or equivalent experience in mechanical, electrical, or electronic applications.
• At least 4 years of technical experience in the rail industry, with mechanical or electrical/electronic focus.
• Knowledge of railway operations and products.

Additional Skills:

• Good communication and interpersonal skills.
• Leadership qualities with the ability to manage changing priorities.
• Team-oriented with strong communication skills.
• Structured, organized, with a hands-on approach.
• Proficiency in English for technical documentation.

Join us and be part of a team committed to innovation and sustainability. We celebrate diversity and are an equal-opportunity employer. If you're ready for a challenge, we want to hear from you!