Physicians - Accounts Receivable Associate Specialist

Ensemble Health Partners; Nashville (TN); Remote; USD 23,000 - 26,000; Full time

Benefits offered by this job

Bonus incentives

Tuition reimbursement

Paid certifications

Comprehensive benefits

Remote role

Career advancement

Job summary

Ensemble Health Partners is seeking an Accounts Receivable Associate Specialist for a remote role. You will follow up with commercial, governmental, and other payers to resolve claim payment issues, analyze denials, and prepare technical and clinical appeals to ensure timely reimbursement.

Strong problem solving and Excel skills are required, with adaptability to changing procedures in a fast-paced environment. Attendance and communication with management on payment trends are essential.

Qualifications

• Must demonstrate basic computer knowledge and proficiency in Microsoft Excel.
• Excellent Verbal skills and problem solving abilities.
• Adaptability to changing procedures and environment.
• Meet attendance policies and work independently in a remote setting.

Responsibilities

• Follow up with payers to resolve claim payment issues and secure timely reimbursement.
• Identify reasons for underpayments or denials and file appeals as needed.
• Document activity accurately in the client’s system and tracking tools.
• Communicate trends and issues to management and help identify root causes.

Skills

Accounts receivable follow-up

Excel proficiency

Verbal communication

Problem solving

Adaptability

Education

2- or 4-year college degree

Tools

DDE Medicare system

Payer websites

Job description

Thank you for considering a career at Ensemble!Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!O.N.E Purpose:Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.The Opportunity:ENTRY LEVEL CAREER OPPORTUNITY OFFERING:Remote RoleBonus IncentivesPaid CertificationsTuition ReimbursementComprehensive BenefitsCareer AdvancementThis position pays between $17.00 - $18.65/hr based on experienceAccounts Receivable Associate Specialist is responsible for following up directly with commercial, governmental, and other payers to resolve claim payment issues, to secure appropriate and timely reimbursement and response. Identifies and analyzes denials, payment variances, and no response claims and acts to resolve claims/accounts, including drafting and submitting technical and clinical appeals. Provides support for all denial, no response, and audit activities.Essential Job duties:Examines denied and other non-paid claims to determine the reason for discrepancies.Communicates directly with payers to follow up on outstanding claims, files technical and clinical appeals, resolves payment variances, and ensures timely and accurate reimbursement.Ability to identify specific reasons for underpayments, denials, and cause of payment delay. Works with management to identify, trend, and address root causes of issues in the A/R.Maintains a thorough understanding of federal and state regulations, as well as payer specific requirements and takes appropriate action accordingly.Documents all activity accurately including contact names, addresses, phone numbers, and other pertinent information in the client’s host system and/or appropriate tracking system.Demonstrates initiative and resourcefulness by making recommendations and communicating trends and issues to management.Needs to be a strong problem solver and critical thinker to resolve accounts.Expected Knowledge, Skills and Abilities:Must demonstrate basic computer knowledge and demonstrate proficiency in Microsoft Excel.Excellent Verbal skills.Problem solving skills, the ability to look at accounts and determine a plan of action for collection.Critical thinking skills, the ability to comprehend tools provided for securing payment, and apply them to differing accounts to result in payment.Adaptability to changing procedures and growing environment.Meet quality and productivity standards within timelines set forth in policies.Meet required attendance policies.Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences.This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require.Preferred Knowledge, Skills, and Abilities:2 or 4-year college degree.1 or more years of relevant experience in medical collections, physician/hospital operations, AR Follow-up, denials & appeals, compliance, provider relations or professional billing preferred.Knowledge of claims review and analysis.Working knowledge of revenue cycle.Experience working the DDE Medicare system and using payer websites to investigate claim statuses.Working knowledge of medical terminology and/or insurance claim terminology.Join an award-winning companyFive-time winner of “Best in KLAS” 2020-2022, 2024-2025Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-202422 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023Energage Top Workplaces USA 2022-2024Fortune Media Best Workplaces in Healthcare 2024Monster Top Workplace for Remote Work 2024Great Place to Work certified 2023-2024InnovationWork-Life FlexibilityLeadershipPurpose + ValuesBottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories.Due to business, operational, payroll, and regulatory requirements, this position is limited to individuals who reside and are authorized to work within the United States. Applications generated from outside the United States will not be considered. Individuals may reapply when located within the United States.Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact [e-mail] posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.Employment Disclaimers – Ensemble