Public Benefit Manager

Ensemble Health Partners; Atlanta (GA); On-site; USD 69,000 - 104,000; Full time

Benefits offered by this job

Bonus incentives

Paid certifications

Tuition reimbursement

Comprehensive benefits

Career advancement

Job summary

Ensemble Health Partners in Atlanta, GA is hiring to lead the Eligibility Services department. The role emphasizes customer-centric service, staff development, and ensuring compliant, efficient operations.

Candidates should bring 3-5 years of patient financial interaction experience, strong communication skills, and familiarity with AI-enabled process improvements within revenue cycle teams.

Qualifications

• 3-5 years’ experience interacting with patients regarding hospital financial issues.
• Superior customer service skills and ability to communicate with all levels effectively.
• Advanced usage of AI and the management of teams using AI to lean in to process and technological improvements.

Responsibilities

• Oversee day-to-day functionality of the Eligibility Services department.
• Coach staff and ensure KPI targets and quality standards are met.
• Oversee staff recruitment, onboarding and ongoing training.
• Collaborate with other revenue cycle departments (Case Management, Patient Access, Financial Counseling).
• Monitor productivity and identify opportunities for process improvements.
• Develop and implement action plans for departmental success.

Skills

Customer service

Team leadership

AI usage

Multi-tasking

Education

Bachelor's degree preferred

High School Diploma or GED

Job description

Thank you for considering a career at Ensemble!Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!O.N.E Purpose:Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.The Opportunity:CAREER OPPORTUNITY OFFERING:Bonus IncentivesPaid CertificationsTuition ReimbursementComprehensive BenefitsCareer AdvancementThis position pays between $69,400.00 - $104,100.00 based on experience**This position is located on-site in Atlanta, GABy embodying our core purpose of customer obsession, new ideas, and driving innovation, and delivering excellence, you will help ensure that every touchpoint is meaningful and contributes to our mission of redefining the possible in healthcare.Manages the day-to-day functionality of the Eligibility Services department. Maintains thorough working knowledge of department policies and procedures to act as subject matter expert for business process questions. Maintains thorough working knowledge of relevant federal, state and county benefit program requirements and shares with staff as appropriate. Monitors individual and team productivity and work quality to identify improvement opportunities. Coaches or counsels’ staff, as needed. Ensures proper staffing assignments to meet or exceed KPI levels with coverage, productivity and quality.Essential Job Functions:Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.Monitors staff and team work outcomes to insure productivity and quality standards are maintained. Identifies and communicates.Functions as subject matter expert and staff resource for department policies and procedures, hospital system policies and procedures, and government benefit programs.Assists the department Director with staff development and retention initiatives.Oversees tracking of significant or targeted (high dollar or otherwise designated) Medicaid or Hospital Financial Assistance application inventory to insure proper disposition.Oversees staff recruitment, on-boarding and subsequent on-going training functions.Oversees staff time and attendance compliance.Develops and maintains effective working relationship with government benefit case workers.Works collaboratively with other revenue cycle departments and associates with a special emphasis on Case Management, Patient Access, Financial Counseling and Physician office staff.Oversees staff work assignments to ensure department KPI metrics are maintained.Develops and implements action plans for ongoing departmental success.Identifies process improvement opportunities, generates ideas, and implements solutions.Evaluates and Implements strategies to impact team performance and engagement.This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Associates may be required to perform other job related duties as required by their supervisor, subject to reasonable accommodation.Employment Qualifications:Desired Work Experience:3-5 years’ experienceOther Preferred Knowledge, Skills and Abilities:4 year/Bachelor's Degree preferred.Minimum Years and Type of Experience: 2 years' experience interacting with patients regarding hospital financial issues.Superior customer service skills and ability to communicate with all levels effectively.Accustomed to substantial computer use and possesses a strong ability to multi-task required.Demonstrated advanced usage of AI and the management of teams using AI to lean in to process and technological improvements, to include the exploration, experimentation, and application of AI.Minimum Education:High School Diploma or GED or Equivalent ExperienceCertifications:RequiredCertified Revenue Cycle Representative (CRCR) or other approved job relevant certificationJoin an award-winning companyFive-time winner of “Best in KLAS” 2020-2022, 2024-2025Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-202422 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023Energage Top Workplaces USA 2022-2024Fortune Media Best Workplaces in Healthcare 2024Monster Top Workplace for Remote Work 2024Great Place to Work certified 2023-2024InnovationWork-Life FlexibilityLeadershipPurpose + ValuesBottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories.Due to business, operational, payroll, and regulatory requirements, this position is limited to individuals who reside and are authorized to work within the United States. Applications generated from outside the United States will not be considered. Individuals may reapply when located within the United States.Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact [e-mail] posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.Employment Disclaimers – Ensemble