Physician Support Specialist

Steinberg Diagnostic Medical Imaging; Las Vegas (NV); On-site; USD 42,000 - 62,000; Full time

Job summary

Steinberg Diagnostic Medical Imaging is seeking a Physician Support Specialist to serve as the first contact for post-service physician inquiries. You will ensure timely resolutions for report and image-sharing requests and coordinate physician portal access and onboarding.

Responsibilities include triaging requests, guiding physicians to forms, maintaining CRM notes, and escalating complex issues to Level 2 Support.

Qualifications

• High School Diploma or Equivalent is required.
• Professional appearance and customer service experience are a must.
• Excellent verbal and written communication skills are required.
• Intermediate computer skills with Microsoft products; willingness to learn department software (CRM, RIS, PACS, etc.).
• Knowledge of Radiology procedures is a plus.

Responsibilities

• Answer post-service physician calls routed through the phone system or transfers.
• Offer access to the Physician Portal for report requests and email results when required.
• Direct physicians to website forms for image-sharing requests.
• Manage physician image and report request queue with timely processing.
• Handle report addendum requests including corrections and comparisons.
• Notify referring offices of urgent results in a timely manner.
• Coordinate doctor-to-doctor consult requests and onboarding for new users.
• Gather interface inquiry details and escalate to Level 2 Support for follow-up.
• Assist with CPT code lookups and insurance questions using SDMI guides.
• Escalate technical issues to Level 2 Support and maintain CRM notes.

Skills

Customer service

Verbal communication

Written communication

Professional appearance

Microsoft Office

Education

High School Diploma or Equivalent

Tools

CRM

RIS

PACS

Order Management

Digital Fax Queues

Phone System

Job description

The Physician Support Specialist is the first point of contact for post-service physician inquiries, providing timely resolutions for requests related to reports, image sharing, and the physician portal. This role ensures smooth communication with referring physicians and escalates more complex issues to Level 2 Support (Marketing Account Managers) when necessary.Handle all post-service physician calls routed through the phone system and/or transferred, ensuring that calls are answered in a timely manner.

• Answer all post-service physician calls routed through the phone system or transferred, ensuring prompt and professional handling.
• Offer access to the Physician Portal for report requests and email results when required.
• Direct physicians to the appropriate website forms for image-sharing requests.
• Manage the physician image and report request queue, ensuring timely processing and triage.
• Handle report addendum requests, including corrections, modifications, and comparisons, resolving them fully.
• Reach out to referring physician offices to notify of urgent results in a timely manner.
• Manage doctor-to-doctor consult requests, ensuring effective coordination and resolution.
• Assist with physician portal enrollment by sending enrollment forms and ensuring smooth onboarding for new users.
• Gather necessary information for interface inquiries (e.g., physician/practice name, contact details, EMR system) and elevate to Level 2 Support for follow-up.
• Assist with CPT code lookups and insurance-related questions, providing resources such as the SDMI ordering guide.
• Transfer upset, urgent, or escalated calls directly to Level 2 Support for swift problem resolution.
• Escalate technical issues or urgent requests related to the Physician Portal to Level 2 Support.
• Maintain accurate notes in CRM and other relevant systems for effective follow-up and record-keeping.

MINIMUM SKILLS, ABILITIES AND REQUIREMENTS:

• High School Diploma or Equivalent
• Professional appearance
• Customer service experience a must
• Knowledgeable in Radiology procedures a plus
• Must possess excellent verbal and written communication skills.
• Intermediate computer skills, specifically Microsoft products; Willingness to learn organization specific software including but not limited to CRM, RIS, PACS, Order Management, Digital Fax Queues and Phone System.
• Excellent interpersonal skills required for 1:1 contact with physicians and/or office personal, and all internal department employees.
• Work as an effective team member with co-workers and other personnel
• Skill in organizing time to accommodate changes in workload and assignments in order to complete tasks in a timely manner.
• Skill to pay attention to details and accuracy in completing tasks.
• Willingly participate in cross-training activities within the department for own professional growth in order to contribute to the overall function of SDMI.
• Respond positively to changes in assignments and priorities.
• Skill to pay attention to details and accuracy in completing tasks.
• Any employee who discovers, is directly involved in or is responding to an event/occurrence/risk is required to complete or direct the completion of an occurrence report within 24 hours of event/occurrence/risk.
• Staff members may be monitored at any time during business calls without notification. SDMI management may listen in on conversations for training, monitoring and other legitimate business purposes.
• My job performance, including current competencies will be reviewed by my supervisor on a periodic basis. If my job performance/ current competencies are not (or continue to not be) at required level this could result in additional training and/or disciplinary action.
• Awareness of responsibility to protect patient information. Even casual conversation with other employees may be overheard, whereby, violating the patient’s right to privacy (patient confidentiality)..
• Able to identify hazardous material in immediate work area.
• Knows and follows all SDMI safety and evacuation guidelines, policies and procedures.
• Comply with Universal Protection standards.
• Assume responsibility for updating knowledge of current SDMI department policies and procedures, protocol and practices.
• Demonstrate punctuality by reporting to work on time/satisfactory attendance record that complies with SDMI attendance policy.
• Take full responsibility for all functions within job description and assure that all functions are completed before leaving SDMI at the end of the shift.

THE ESSENTIAL ELEMENTS OF THE POSITION REFLECT THE MAJOR DUTIES CONSIDERED NECESSARY TO DESCRIBE PRINCIPAL FUNCTIONS OF THE POSTION AND SHALL NOT BE CONSTRUED AS A DETAILED DESCRIPTION OF ALL OF THE WORK REQUIREMENTS THAT MAY BE INHERET IN THE POSITION.

N (Not Applicable)Activity is not applicable to this occupation.

O (Occasionally)Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

F (Frequently)Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)

C (Constantly)Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

Physical AbilitiesLift/ Carry

StandO (Occasionally)10 lbs or lessF (Occasionally)

WalkO (Occasionally)11-20 lbsO (Occasionally)

SitC (Constantly)21-50 lbsO (Not Applicable)

Handling/FingeringO (Occasionally)51-100 lbsN (Not Applicable)

Reach OutwardO (Occasionally)Over 100 lbsN (Not Applicable)

Reach Above ShoulderO (Occasionally)Push / Pull

ClimbO (Not Applicable)12 lbs or lessO (Occasionally)

CrawlN (Not Applicable)13-25 lbsO (Occasionally)

Squat or KneelO (Occasionally)26-40 lbsN (Not Applicable)

BendO (Occasionally)41-100 lbsN (Not Applicable