Physician Support Rep III

University of Rochester; Town of Brighton (NY); On-site; Full time

Job summary

A leading healthcare institution is seeking a Physician Support Rep III to provide administrative support in a fast-paced clinical environment. The role involves managing schedules, coordinating patient care, and ensuring smooth clinic operations. Ideal candidates will have a high school diploma and relevant experience, along with strong customer relations skills. Join a diverse team committed to equity and inclusion.

Qualifications

• 2 years relevant experience or equivalent combination.

Responsibilities

• Provide complex secretarial and administrative support.
• Manage provider schedules and coordinate patient care.
• Serve as primary contact for providers.

Skills

Customer relations

Education

High School diploma

Tools

Flowcast

Job description

Physician Support Rep III

Apply locations: 995 Senator Keating Boulevard Suite 340, Brighton, NY 14618

Time type: Full time | Posted: 4 Days Ago | Requisition ID: R261192

At the University of Rochester, our community is driven by the Meliora spirit — Ever Better. We uphold values of equity, leadership, integrity, openness, respect, and accountability to create a welcoming environment where everyone can thrive.

Job Location: 995 Senator Keating Blvd, Ste 340, Brighton, NY 14618

Details: Regular, Full-time, 40 hours/week, Department: 500077 Peds Gastro/Hepatology/Nutrition, Shift: Day (UR - Day), Range: UR URCD 204 H, Compensation Range: $19.47 - $25.77/hour

The pay range is indicative; actual salaries depend on experience, education, and internal considerations.

Responsibilities:

• Provide complex secretarial and administrative support in a fast-paced clinical environment.
• Manage provider schedules, coordinate patient care, and handle clinic preparations.
• Serve as primary contact for providers, managing calendars and prioritizing appointments.
• Coordinate referrals, prior authorizations, and insurance needs.
• Draft and manage non-routine correspondence, including appeals and medical documentation.
• Arrange travel and speaking engagements for providers.
• Research medical records and coordinate surgical schedules based on patient needs and urgency.
• Prepare and confirm surgical orders and patient education details.
• Serve as main contact for patients pre and post-operation.

Minimum Education & Experience:

• High School diploma and 2 years relevant experience or equivalent combination.
• Experience with medical terminology, surgical scheduling software (e.g., Flowcast), and electronic medical records preferred.

Knowledge, Skills, and Abilities:

• Customer relations skills required.

We are committed to an inclusive culture that respects all individuals and promotes equity and diversity in our community.