Physician Support Rep III

University of Rochester Medical Center; Clinton (CT); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading healthcare provider is seeking a Physician Support Rep III to enhance patient interactions and administrative processes. This full-time role involves greeting patients, data collection, scheduling, and ensuring satisfaction. Join a diverse team committed to excellence in care.

Qualifications

• 1 year related experience or completion of Vision Care 1,2,3 courses.

Responsibilities

• Greet patients and assess needs.
• Gather demographic and financial info.
• Schedule visits and coordinate appointments.

Skills

Customer service skills

Medical terminology familiarity

Proficiency in word processing

Data entry

Education

High School diploma

Job description

Join to apply for the Physician Support Rep III role at University of Rochester Medical Center

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Join to apply for the Physician Support Rep III role at University of Rochester Medical Center

About Us: The University of Rochester is committed to Meliora - Ever Better, emphasizing values such as equity, leadership, integrity, openness, respect, and accountability. We strive to create a welcoming community where everyone can thrive.

Job Location: 2400 Clinton Ave S Bldg G, Ste 200, Brighton, NY 14618

Position Details: Regular, Full-time, 40 hours/week, Day shift

Department: 500919 Clinton Alexander Primary Care

Compensation Range: $19.47 - $25.77 per hour

Responsibilities:

1. Patient Interaction: Greet patients, verify identity with two identifiers, assess needs, and ensure patient satisfaction. Protect PHI per HIPAA regulations.
2. Data Collection & Entry: Gather demographic and financial info, enter into EMR, ensure forms are completed.
3. Scheduling & Registration: Schedule visits, monitor schedules, pre-register patients, coordinate appointments and interpreters, and ensure patient satisfaction prior to discharge.
4. Communication: Handle incoming/outgoing calls, manage telephone encounters, and relay information accurately.
5. Administrative Tasks: Correct registration errors, assist with reconciliation, manage EMR processes, and serve as a resource for staff.
6. Additional Duties: Escort patients, record vital signs, and perform basic documentation as verified by clinical staff.

Minimum Education & Experience:

• High School diploma + 1 year related experience OR completion of Vision Care 1,2,3 courses OR equivalent education/experience.

Knowledge, Skills, & Abilities:

• Medical terminology familiarity (preferred)
• Proficiency in word processing and data entry (preferred)
• Customer service skills and ability to act as a resource (preferred)

The University of Rochester values diversity and is committed to an inclusive environment, prohibiting discrimination based on protected characteristics.