Physician Practice Patient Assistant Glendale

Banner Health; Glendale (AZ); On-site; USD 35,000 - 45,000; Full time

Job summary

Join a leading healthcare provider in Glendale as a Physician Practice Patient Assistant. This position offers a friendly work environment, opportunities for career growth, and is ideal for individuals looking to start or advance their healthcare careers. The role includes providing clinical support, managing patient data, and ensuring excellent customer service.

Qualifications

• Minimum qualifications include a high school diploma or GED, current BLS certification.
• Requires 6 months of healthcare experience and effective communication skills.

Responsibilities

• Provide administrative and clinical support functions in the clinic.
• Collect patient data, maintain medical records, and ensure smooth patient flow.

Skills

Organizational skills

Customer service

Communication skills

Computer literacy

Education

High school diploma/GED

BLS certification

Job description

Primary City/State:

Glendale, Arizona

Department Name:

FP-New River Trails-Clinic

Work Shift:

Day

Job Category:

Clinical Care

Great careers are built at Banner Health. We understand that talented health care professionals appreciate having options. We are proud to offer our team members many career and lifestyle choices throughout our network of facilities. Apply today, this could be the perfect opportunity for you.

The providers atNew River Trails Family Practiceare committed to providing comprehensive care for patients and their family. Our goal is to build lasting relationships with our patients and create personalized care plans with an emphasis on prevention and wellness.

As aPhysician Practice Patient Assistant on our team, we offer a customer-focused and friendly work environment with career growth opportunities. You'll have the opportunity to work directly with patients and with an engaged group of physicians and staff. A career with our team is great if you are just starting out or have many years of experience. If you are ready to be challenged, work in a positive environment and contribute to making a change in people's lives, then we are the perfect team for you.

Location: Banner Health Center - 7701 W Aspera Blvd Glendale, AZ

Schedule: Monday - Friday between 6:45am - 5:00pm

POSITION SUMMARY

This position provides a variety of administrative and clinical support functions which contribute to the overall efficient operation of the clinic and serves as part of the care team. Responsible for performing duties that are taught with onsite education and training. Provides outstanding customer service and ensures a smooth patient flow process by providing services in admissions, scheduling patients, paperwork completion, and communication between providers and other clinical support staff.

CORE FUNCTIONS
1. Collects patient data in the intake process, escorts patients back to the patient exam rooms, takes vitals. and documents all interactions according to policy. Communicates and reports condition of patient which may be indicative of change in the patient's condition to the provider and ensures findings are accurately documented in the medical record.

2. Assists patients and their families with completing documents and initiates interpreter services for those with communication barriers. Uses discretion and is attentive to issues of HIPAA. Processes patient specific documents according to HIMS guidelines including identifying and placing manual barcodes on documents. Follows guidelines to assist with preparing medical records for the next day.

3. Maintains a clean, orderly, and well-stocked environment in accordance with infection prevention standards. May assist in room set-up and tray set-up dependent on specialty and needs of the department and under the direct supervision of a licensed professional.

4. Receives incoming calls from both internal and external lines, documents messages and routes to appropriate clinical staff, transferring calls when necessary. Provides support to include, pick-up/prioritizing/distributing mail, completing purchase requests, ordering supplies/forms, maintaining and re-stocking lobbies.

5. Ensures documentation in medical records are complete. Assists in facilitating requests for patient medical records from hospitals, practice offices and other ancillary. Follows guidelines and assists in developing procedures to ensure that medical records are in compliance with all state and federal laws.

6. Optimizes patient flow by using effective customer service communication skills utilizing kindness, tact and courtesy to ensure positive patient response to service. Demonstrates proactive interpersonal communications skills when relating to internal and external customers. Uses discretion and is attentive to issues of customer confidentiality. Demonstrates skills in pro-active resolution and attempts to resolve scheduling conflicts.

May require periodic use of personal computer.

MINIMUM QUALIFICATIONS

High school diploma/GED or equivalent working knowledge.

Current BLS certification is required.

Requires skills and abilities typically attained with 6 months of healthcare experience. Must possess excellent organizational skills, as well as effective human relations and communication skills. Computer literacy and keyboarding skills required.

PREFERRED QUALIFICATIONS

Working knowledge of medical terminology preferred.

Additional related education and/or experience preferred.

EEO Statement:

EEO/Disabled/Veterans

Our organization supports a drug-free work environment.

Privacy Policy:

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