Physician Practice Patient Assistant

Banner Health; Peoria (AZ); On-site; USD 21,000 - 28,000; Full time

Job summary

Banner Health in Peoria, AZ is seeking a Physician Practice Patient Assistant to support ambulatory clinics. You will room patients, record vitals, and help with admissions, scheduling, and clerical tasks while delivering friendly, patient-centered care.

The role includes stocking rooms, minor procedure setup, chaperoning, and coordinating with providers to ensure smooth patient flow. A high school diploma and current BLS are required; prior healthcare exposure is preferred.

Qualifications

• High school diploma or GED required.
• Current BLS certification required.
• Approx. 6 months of healthcare experience preferred.
• Excellent organizational and communication skills.
• Computer literacy and keyboarding skills required.

Responsibilities

• Take vitals and escort patients to exam rooms; document interactions according to policy.
• Assist with documents, interpreter services, HIPAA compliance, and medical records prep.
• Maintain clean, stocked rooms; assist in room setup per department needs.
• Handle incoming calls, relay messages, and manage mail and supplies.
• Ensure medical records are complete and compliant with laws.
• Improve patient flow with courteous, proactive service.

Skills

Patient interaction

Communication

Organization

Education

High school diploma / GED

BLS certification

Job description

Primary City/State: Peoria, Arizona Department Name: C/P-Peoria Psych Clinic-Clinic Work Shift: Day Job Category: Clinical Care This is a great position for people who love direct patient interactions. There is exposure to both our diverse patient population as well as our diverse line of specialty services. The Physician Practice Patient Assistant will be supporting the needs of various ambulatory clinics, the MA will work primarily at 707 N Alvernon , but will be required to travel/visit other sites as well). This position is responsible for rooming patients, as well as collecting and recording vital signs, medical, family, & social histories. The top candidate will aid with stocking rooms, setting up for minor procedures, chaperoning, cleaning rooms, and some clerical tasks such as message pools. This is a wonderful growth opportunity to begin a career in Ambulatory care. It is a role that allows for great exposure to a wide array of specialties and to our diverse patient population!

Location: 13640 N Plaza Del Rio Blvd #230 Peoria, AZ 85381 Schedule: 8:30am-5:00PM Mon-Friday

At Banner Medical Group, you'll have the opportunity to perform a critical role in the community where you practice. Banner Medical Group provides both primary and specialty care throughout the communities in which Banner Health operates. We do this in a variety of settings - from smaller group practices like our Banner Health Clinics in Colorado and Wyoming, to large multi-specialty Banner Health Centers in the metropolitan Phoenix area. We currently have more than 1,000 physicians and more than 3,500 total employees in our group and are seeking others to enhance our ability to deliver our nonprofit mission of providing excellent patient care.

POSITION SUMMARY This position provides a variety of administrative and clinical support functions which contribute to the overall efficient operation of the clinic and serves as part of the care team. Responsible for performing duties that are taught with onsite education and training. Provides outstanding customer service and ensures a smooth patient flow process by providing services in admissions, scheduling patients, paperwork completion, and communication between providers and other clinical support staff.

CORE FUNCTIONS

1. Collects patient data in the intake process, escorts patients back to the patient exam rooms, takes vitals. and documents all interactions according to policy. Communicates and reports condition of patient which may be indicative of change in the patient's condition to the provider and ensures findings are accurately documented in the medical record.
2. Assists patients and their families with completing documents and initiates interpreter services for those with communication barriers. Uses discretion and is attentive to issues of HIPAA. Processes patient specific documents according to HIMS guidelines including identifying and placing manual barcodes on documents. Follows guidelines to assist with preparing medical records for the next day.
3. Maintains a clean, orderly, and well-stocked environment in accordance with infection prevention standards. May assist in room set-up and tray set-up dependent on specialty and needs of the department and under the direct supervision of a licensed professional.
4. Receives incoming calls from both internal and external lines, documents messages and routes to appropriate clinical staff, transferring calls when necessary. Provides support to include, pick-up/prioritizing/distributing mail, completing purchase requests, ordering supplies/forms, maintaining and re-stocking lobbies.
5. Ensures documentation in medical records are complete. Assists in facilitating requests for patient medical records from hospitals, practice offices and other ancillary. Follows guidelines and assists in developing procedures to ensure that medical records are in compliance with all state and federal laws.
6. Optimizes patient flow by using effective customer service communication skills utilizing kindness, tact and courtesy to ensure positive patient response to service. Demonstrates proactive interpersonal communications skills when relating to internal and external customers. Uses discretion and is attentive to issues of customer confidentiality. Demonstrates skills in pro-active resolution and attempts to resolve scheduling conflicts.

MINIMUM QUALIFICATIONS

• High school diploma/GED or equivalent working knowledge.
• Current BLS certification is required.
• Requires skills and abilities typically attained with 6 months of healthcare experience.
• Must possess excellent organizational skills, as well as effective human relations and communication skills.
• Computer literacy and keyboarding skills required.

PREFERRED QUALIFICATIONS

• Working knowledge of medical terminology preferred.
• Additional related education and/or experience preferred.

EEO Statement: EEO/Disabled/Veterans Our organization supports a drug-free work environment.

Privacy Policy: Privacy Policy Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee. We are proud to offer a comprehensive benefit package for all benefit-eligible positions. Please visit our Benefits Guide for more information.

Banner Health supports a drug-free work environment.