Physician Office Supervisor - McLeod Plaza Family Medicine PBC - MRMC

McLeod Health; South Carolina; On-site; USD 30,000 - 60,000; Full time

Job summary

Join a dynamic team at a forward-thinking healthcare organization dedicated to providing exceptional service. This role involves greeting patients, managing calls, and supporting staff in various administrative tasks. You will play a key part in ensuring smooth operations and service excellence within the facility. With a commitment to professional development and a collaborative environment, this position offers a chance to make a significant impact in the healthcare community. If you're looking for a rewarding career with opportunities for growth, we encourage you to apply.

Qualifications

• Basic knowledge of computer input required.
• Ability to perform basic clerical functions.
• Good spelling and numerical skills required.

Responsibilities

• Greets patients and visitors in a friendly manner.
• Handles customer complaints appropriately.
• Oversees training of new employees.

Skills

Customer Service Skills

Clerical Functions

Telephone Etiquette

Confidentiality

Numerical Skills

Education

High School diploma or GED

Associate Degree

Tools

Computer Input

Job description

SC, United States (On-site)

Job Description

• Greets patients and visitors in a friendly and courteous manner, always facing forward with attention on the patient/visitor.
• Answers telephone within three rings, using good customer service skills to ascertain the nature of the call as needed.
• Uses proper telephone etiquette when receiving and transferring calls; speaks clearly and concisely, exercising tact and diplomacy.
• Maintains confidentiality when talking with patients, upholding policies and setting an example.
• Obtains PTO approval for providers/staff.
• Handles customer complaints appropriately.
• Reviews daily, monthly, and quarterly insurance and billing reports.
• Leads teams with a focus on service excellence, operational budget goals, and daily huddles.
• Handles Human Resources tasks, addresses HR issues with staff and managers appropriately, and assists in hiring staff with the manager.
• Oversees training of new employees.
• Supports providers with CME, onboarding, White Coats, Boards, Greenlight, meetings, and licensing as needed.
• Creates call schedules with locum agencies and processes payments.
• Develops call schedules for providers as needed.
• Reviews, optimizes, and monitors all processes within the office.
• Reports any defects or anomalies to the manager immediately.
• Monitors CLIA, shred, hazardous waste usage, equipment, and licenses.
• Performs other duties as assigned.

Reports To: Office Manager/Director of Physician Practices

Supervises Others: Yes

Qualifications:

• Basic knowledge of computer input required.
• Ability to perform basic clerical functions.
• Good spelling and numerical skills required.

Requirements/Degrees:

• High School diploma or GED.

Work Schedule:

• Full-time, 80 hours bi-weekly.

About Us

Founded in 1906, McLeod Health is a locally owned and managed, not-for-profit organization supported by more than 900 medical staff members and over 2,900 licensed nurses. It comprises approximately 15,000 team members and more than 90 physician practices across an 18-county service area. McLeod Health operates seven hospitals, three Health and Fitness Centers, a Sports Medicine and Outpatient Rehabilitation Center, Hospice, and Home Health Services. The system has 988 licensed beds, including hospice and behavioral health units. The hospitals include McLeod Regional Medical Center, McLeod Health Dillon, McLeod Health Loris, McLeod Health Seacoast, McLeod Health Cheraw, McLeod Health Clarendon, and McLeod Behavioral Health.

About the Team

If you enjoy working in a dynamic environment and want to be part of a stellar team of professionals, we invite you to apply online today. We are an equal opportunity employer.

Job Info

• Job Identification: 19712
• Job Category: Administration & Management
• Posting Date: 05/06/2025, 12:22 PM
• Degree Level: Associate Degree
• Job Schedule: Full time
• Locations: 800 E Cheves St, Florence, SC, 29506, US (On-site)

Address: 800 E Cheves St, Florence, SC, 29506, US