Physician Liaison and Referral Growth Manager

Genesis Orthopedics & Sports Medicine; Chicago (IL); Vor Ort; USD 45.000 - 70.000; Vollzeit

Benefits dieser Stelle

Mileage reimbursement

Full benefits

Zusammenfassung

Genesis Orthopedics & Sports Medicine is seeking a dynamic field-based professional to nurture referrals and partnerships across Chicagoland. You will visit primary care offices, athletic facilities, and urgent care centers to communicate Genesis’s value and services while building a robust referral network.

The role requires excellent communication, a reliable vehicle, and a passion for community engagement.

Qualifikationen

• Bachelor’s degree required.
• Experience in a relationship-driven role: sales, business development, community outreach, hospitality, account management, physician liaison, or similar.
• Reliable vehicle and valid driver’s license. Daily driving across Chicagoland.
• Excellent verbal communication; comfortable walking into a room cold.
• Chicago-based (or ready to be).

Aufgaben

• Represent Genesis Orthopedics & Sports Medicine in the community through regular in-person visits to primary care offices, urgent care centers, FQHCs, and other referral sources.
• Effectively communicate the unique value of Genesis’ services and deliver targeted marketing materials to referring providers and their staff.
• Identify, establish, and nurture strong referral relationships within the assigned territory.
• Maintain detailed tracking of referral activity, provider feedback, and outreach visits using CRM tools or designated reporting systems.
• Provide education to clinical and administrative teams at referring offices on scheduling procedures, service offerings, and patient care quality.
• Serve as a liaison between referring offices and Genesis, ensuring clear communication, satisfaction, and timely resolution of referral-related issues.
• Collaborate with internal marketing and operations teams to ensure messaging is aligned and referral processes are optimized.

Kenntnisse

Relationship-driven experience

Excellent communication

Driving

CRM tools

Bilingual English/Spanish

Ausbildung

Bachelor’s degree

Tools

CRM tools

Jobbeschreibung

The thesis.

Specialty practicesdon’tgrow through billboards. They grow through relationships — one primary care office, one physical therapist, one athletic trainer, oneschool nurse at a time. Every new patient who gets orthopedic care at Genesis starts with someone in the community trusting us enough to send them ourway..

That someone starts with you.

About Genesis.

A multi-location orthopedic practice across Chicagoland, built to expand access to musculoskeletal care —including forMedicaid patients and underserved communities most specialty practiceswon’tserve. We move like an entrepreneurial company, not a hospital system.We’regrowing fast, and we need a person on the ground turning that growth into real relationships.

The role.

You are Genesis in the community. Every day,you’reout — visiting primary care offices, catching PTs on their break,dropping in onurgent carefacilities,meeting withathletic trainers, schooladministrators, and workers’ comp adjusters. You build trust. You make it easy for people to refer a patient to us. You bring the practice’s warmth and mission with you into every room.

You will:

• Show up. Every day.Regular, in-person visits to primary care practices, referring providers, and community partners across Chicagoland. This is a windshield-time role.

• Manage the referral book.Own the key referrer and partner relationships. Knowwho’ssending patients, who used to, and who could. Follow up. Fix problems fast.

• Host the moments that matter.Occasional lunch-and-learns,dinners with referring providers,open houses, coffee chats,smallcommunity events, andlarge scalepromotional eventsat ourprofessionalsports events— pulled together with our clinical team, growth team,and external partners.

• Bringintelligenceback.What arereferringproviders hearing?What’smakingit hard to send patients to us?You’reour eyes and ears in the field.

• Own Online Reputation.When patients leave reviews:investigate them, cascade positive ones to providers, andsupport the team in developing operational changes to create better patient experience.

Who you are.

• Warm.People like being around you. You remember names, kids, coffee orders.

• Motivated.No onehas totell you to make the next call, plan the next visit, or follow up on last week’s meeting.You thoroughly enjoy the job itself and will compete with yourself to be better today than you were the day before.

• Detail-orientedand strategic.Every name and leadrepresentspotential partnerships thatcanlead tobetter health and lives.Tracking your conversations and relationshipsin our CRM and being eager to derive insights from your efforts is critical tosuccess.You'reexcited aboutcreating strategy fromthe body of work you generate.

• Relational, not transactional.You build trust before you ask for anything.

• Local.You know Chicagoland— oryou’reexcited tolearn it neighborhood byneighborhood.

• Mission-aligned.You care that Genesis serves everyone, includingpatientsother specialty practices turn away.

• Values-aligned.You value andare naturally compelledtodemonstrateCompassion,Humility, Passion, Excellence, Faith, and Hard Work.

• Comfortable in a car.Most of your week is on the road.

Key Responsibilities

• Represent Genesis Orthopedics & Sports Medicine in the community through regular in-person visits to primary care offices, urgent care centers, FQHCs, and other referral sources.
• Effectively communicate the unique value of Genesis’ services and deliver targeted marketing materials to referring providers and their staff.
• Identify, establish, and nurture strong referral relationships within the assigned territory.
• Maintain detailed tracking of referral activity, provider feedback, and outreach visits using CRM tools or designated reporting systems.
• Provide education to clinical and administrative teams at referring offices on scheduling procedures, service offerings, and patient care quality.
• Serve as a liaison between referring offices and Genesis, ensuring clear communication, satisfaction, and timely resolution of referral-related issues.
• Collaborate with internal marketing and operations teams to ensure messaging is aligned and referral processes are optimized.

Reportsto.

Marketing / Business Development leadership.

• Bachelor’s degree.

• Experience in arelationship-driven role: sales, business development, community outreach, hospitality, account management, physician liaison, or similar.

• Reliable vehicle and valid driver’s license. This role requires daily driving across Chicagoland.

• Excellent verbal communication; comfortable walking into a room cold.

• Chicago-based (or ready to be).

Preferred.

• Existing relationships with primary care practices, PT clinics, athletic trainers, or workers’ comp adjusters in the Chicago area.

• Healthcare, sports medicine, or physician liaison background.

• Bilingual English/Spanish, given the communities Genesis serves.

• Comfort withCRMtoolsto track visits andrelationships, andsuggest improvements.

$45,000–$70,000base dependingon experience, plus performance bonusof up to $75,000tied to referral growth and partner relationships developed. Mileage reimbursement for the driving this role requires. Full benefits.