Physician Liaison

AON Central Services, LLC; United States; On-site; USD 66,000 - 101,000; Full time

Benefits offered by this job

Health insurance

401k with match

Paid time off

Annual summits

Job summary

AON American Oncology Network is seeking a Physician Liaison to build and sustain relationships with physicians and strategic partners across the United States. The role requires visiting offices, hospitals, and events to drive referrals and promote new services.

Responsibilities include regional planning, event coordination, and performance reporting, with substantial travel (26–50%). A Bachelor’s degree and 4+ years in oncology or medical outside sales are preferred.

Qualifications

• Bachelor’s degree or equivalent experience in business, marketing, healthcare, or related field.
• Valid state Driver’s License for travel to satellite offices and offsite meetings.
• 4+ years’ experience in oncology industry or medical outside sales.
• CRM experience and multi-geography virtual work experience.
• Strong communication and interpersonal skills.

Responsibilities

• Establish and maintain relationships with physicians and strategic partners.
• Visit physician offices and hospitals to increase referrals.
• Adapt marketing plans to regional changes and new services.
• Develop collateral with Marketing to support referrals.
• Provide territory analysis to leadership and regional directors.
• Coordinate events and sponsor opportunities for physicians.
• Forecast market trends and prepare status reports.
• Maintain accurate CRM databases and territory routing plans.
• Represent the company at community outreach activities and events.

Skills

CRM experience

Communication skills

MS Office

Time management

Analytical thinking

Education

Bachelor’s degree (or equivalent) in Business, Marketing, Management, Healthcare, or related discipline

Tools

CRM platform

Job description

Location: Hematology & Oncology Associates of Fredericksburg

Hiring Range: $66,424.00 - $100,756.00

Key Performance Areas

• Establish and maintain relationships with physicians in our market and key strategic partners.
• Will visit physician offices and hospitals on a regular and routine basis to increase referrals.
• Must be adaptable to change, embracing new opportunities and showing flexibility in meeting practice goals.
• Improve community outreach by partnering with local organizations, community and hospital liaisons.
• Plan, schedule, and attend dinners, meetings, and other educational programs for Company physicians to meet the public, other current and prospective referral physicians and hospital staff.
• Adapt marketing plan to changes within the region, including adjusting strategic initiatives to reflect new physicians joining the Company, insurance changes, and new service offerings at treatment centers.

In conjunction with the Company’s Marketing Department, develop and implement regional based collateral and marketing materials that best serve referral sources.

Responsible for providing territory analysis to referral base management leadership, respective regional directors, senior vice president of operations, and AON practice physicians.

Assist new physicians in practice building by introducing them to key referrers and the local community.

Must evaluate, coordinate, and attend all events where practice physicians are presenting and/or moderating.

Research and coordinate local sponsorship opportunities and present them to Company physicians.

Evaluates and oversees local marketing to include budgeting planning and management, placement of advertising and sponsorship campaigns.

Represents the Company and manages all community outreach in territory, including, but not limited to local and national non-profits (ex. American Cancer Society, Leukemia & Lymphoma Society, etc.).

Prepare presentations using marketing resource materials such as brochures, data, and reports.

Develop and maintain accurate, current database(s) of industry contacts in CRM.

Utilize data analysis tools to strategically identify competitive information, new call targets and territory routing/planning.

Keep abreast of new offerings within the Company to promote new services.

Forecast on anticipated market trends and submit timely reports to referral base management leadership.

Prepare required and/or requested status reports.

After completion of the probationary period, may be asked to participate in the onboarding and training of new Physician Liaisons.

Follow and adhere to all federal and state regulations in regards to safety, HIPAA, and patient care with the highest integrity.

Comply with all Federal and State laws and regulations pertaining to patient care, patients’ rights, safety, billing, and collections.

Adhere to all Company and departmental policies and procedures, including IT policies and procedures and Disaster Recovery Plan.

Position Qualifications and Requirements

• Education: Bachelor’s degree (or equivalent experience) in Business, Marketing, Management, Healthcare, or related discipline is preferred.
• Certifications/Licenses: Valid state Driver’s License for travel to satellite offices and offsite meetings. Compliance with the company Driver Safety Operations and Motor Vehicle Records Check Policy is required.
• Experience (4+) four years’ experience in oncology industry and/or medical outside sales.
• Deep understanding of physician practice operations.
• CRM experience.
• Experience working across multiple geographies in a virtual working environment, fully utilizing technology and communication tools.
• Proven ability to build and execute integrated business development plans across a geographic market.
• Possess outstanding communication skills, able to influence both with and without authority, and be able to relate to a wide variety of stakeholders and constituents by adapting interpersonal styles as needed.
• Ability to be flexible and adaptable in a fast-paced environment.
• Ability to work independently and as part of team.
• Strong Microsoft Office skills: PowerPoint, Word, Excel.
• Strong customer service, responsive, attention to detail and time-management skills.

Core Capabilities

• Analysis & Critical Thinking: Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills. Must be detailed oriented with the ability to exercise independent judgment.
• Interpersonal Effectiveness: Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness. Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters.
• Communication Skills: Good command of the English language. Second language is an asset but not required. Effective communication skills (oral, written, presentation), is an active listener, and effectively provides balanced feedback.
• Customer Service & Organizational Awareness: Strong customer focus. Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration and partnerships, as well as a positive employee, physician and community relations.
• Self-Management: Effectively manages own time, conflicting priorities, self, stress, and professional development. Self-motivated and self-starter with ability work independently with limited supervision. Ability to work remotely effectively as required. Must be able to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites.
• Computer Skills: Expert in MS Office Word, Excel, Power Point, and Outlook required. CRM platform.

Travel: 26-50%

Standard Core Workdays/Hours: Monday to Friday 8:00 AM – 5:00 PM.

Occasional weeknight and/or weekend events and/or programs.

Compensation & Benefits

• We offer competitive compensation packages that include comprehensive health insurance with a robust provider network.
• Our 401k, which offers a 100% match and investment options, is available to full-time and part-time staff members.
• We feature a generous Paid Time Off (PTO) program.
• We host annual summits each year, providing our employees a chance to collaborate with AON peers from across the country.
• Promoting from within is a priority at AON, and we support our team members continued growth through professional development programs and tuition assistance.

By driving integrated, collaborative care, we are proudly helping community oncologists deliver the highest quality care to every patient. Cancer touches everyone. Being able to make a difference in the lives of those fighting this disease is something our employees at AON cherish and never take for granted. A career in oncology offers all sorts of rewards. But working at AON offers employees more than most. As a fast-growing national company, the opportunity to join a national workforce with flexible work options is available. At AON, we offer you more than a job, we offer you a career.

Company Overview

#AONA American Oncology Network AON is an alliance of physicians and veteran healthcare leaders dedicated to ensuring the long-term success and viability of oncology diagnosis and treatment in community-based settings. It is the fastest growing national network of community oncology practices delivering local access to exceptional cancer care. AON serves its expanding network of partner practices by providing proven practice management expertise. Our employees across the country work together to empower physicians to make cancer care better.