Physician and Legal Relations Manager (Part Time or Contract)

Chiropractic Health Partners MSO LLC; Florida; On-site; USD 75,000 - 115,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401k with match

Cell phone stipend

Job summary

Chiropractic Health Partners MSO LLC is seeking a Physician & Legal Relations Manager to plan, analyze, and implement outreach in Florida (Daytona, Palm Coast, DeLand). You will build referral relationships with physicians and personal injury attorneys and support CHP’s growth strategies.

The role reports to the CEO or designated representative and requires active engagement in marketing and relationship management to expand CHP’s practice network and improve service lines.

Qualifications

• Minimum of 3+ years of experience as a physician liaison or similar healthcare sales role.
• Demonstrated success in sales, marketing, customer relations and public speaking.
• Willingness to travel daily within assigned territory and valid driver's license.

Responsibilities

• Cultivate new and existing referral relationships with physicians, attorneys and other providers.
• Develop and execute business development, sales, and marketing strategies to attract patients and new business.
• Maintain CRM records and provide reports on outreach activities and outcomes.
• Participate in regional/state provider organizations and attend relevant events to generate leads.
• Collaborate with CHP leadership to align marketing campaigns and service offerings.

Skills

Physician liaison experience

Sales and marketing experience

Public speaking and communications

Tools

PowerPoint

Excel

Microsoft Word

Job description

Position: Physician & Legal Relations Manager

Company: Chiropractic Health Partners MSO, LLC

Revenue: TBD

Employees: TBD

Preferred Location: Florida (Daytona, Palm Coast, and DeLand)

Reporting Relationship: CEO or his designated representative

COMPANY OVERVIEW:

Chiropractic Health Partners (CHP) is a Management Services Organization (MSO) that acquires and grows practices by providing its partner chiropractors and physicians with the resources, analytics, and expertise needed to add new service lines, build de novo locations, recruit additional providers, improve marketing and optimize processes. We enable our chiropractic doctors and providers to focus on patient care while we focus on managing the business aspects of their practice. The organization continues to grow rapidly through its acquisition strategies and growth initiatives.

Private equity company, The Brydon Group (www.brydon.com), invested in CHP in July 2023, recognizing the need for larger players in this highly fragmented market. The Brydon Group invests in healthcare services, Business to Business (B2B), Business to Government (B2G) and software services.

JOB OVERVIEW:

The Physician & Legal Relations Manager (Physician Liaison) effectively plans, analyzes, and implements outreach efforts in the market area. Develops and maintains relationships within the physician and personal injury attorney community to enhance lines of communication and build the referral base for CHP’s practices. Conducts referral assessments to support strategic initiatives and identify opportunities and threats posed by competitive forces in the market area. This position reports to CHP’s CEO or his designated representative.

RESPONSIBILITIES:

Cultivates new and existing referral relationship:

• Markets CHP’s practices, locations and providers directly to referring physicians, referring personal injury attorneys, other healthcare providers, physician offices, employers, athletic programs & Sports teams via office visits, electronic media, professional meetings, continuing education or any other appropriate sales and marketing methods to effectuate new referral growth


• Develop and execute effective business development, sales, and marketing strategies to attract new patients and new business as well as execute patient retention strategies


• Maintains existing referring relationships through exceptional customer service, communication and retention related activities.


• Actively participates in regional and state professional provider organizations, attends, displays, and coordinates exhibits at associated events to generate leads. Attends industry conferences when needed to strengthen professional relationships and/or to increase industry knowledge


• Maintains complete and comprehensive Customer Relationship Management (CRM) record on existing and potential referring provider activity to increase effectiveness of communication and to serve as a basis for strategy development and new business opportunities.


• Establishes and meets outreach activity production goals, as set forth by CHP’s CEO, and documents trends, successes, and problems to assess and analyze yield, driving process improvement.

Utilizes marketing and communication techniques:

• Using company provided data, analyzes and identifies primary, secondary, and tertiary referral sources and geographic opportunities to prioritize efforts and target meaningful new relationships in an effort to increase referral levels.


• Evaluates payer mix and explores opportunities to support referral efforts. Develop and implement strategies based on payor opportunities.


• Analyzes demographic and clinic activity linked to referring providers through market intelligence, to create strategic referral goals and determine outcomes and effectiveness.


• Collaborates with CHP’s VP of Marketing and appropriate CHP leadership to provide a consistent and effective marketing program through distribution of marketing collateral, alignment with marketing campaigns and communication of intelligence from the field. Works with VP of Marketing to promote new service offerings at CHP’s practices


• Assists new CHP providers in practice building by introducing them to key referrers and the local community.


• Acts as a communication bridge between referring provider & attorney and CHP’s providers to maximize customer satisfaction. Provides patient progress reports to referring providers and attorneys.


• Plans, schedules, and attends dinners, meetings, and other educational programs for CHP’s providers to meet the public and/or other current and prospective referral physicians and attorneys.


• Develops and presents feedback reports to practice and corporate leadership as required.


• Collaborates with other Provider & Legal Relations Managers (physician referral liaisons) across CHP to execute best practices and processes for referral management and to eliminate duplicative work.


• Coordinates all local marketing and business development activities such as events, sponsorships, networking and community outreach within budget and aligned with CHP’s strategic marketing plan

Identifies areas in the referral loop for performance improvement and barriers to success:

• Maintains accurate record of referring physician complaints/issues in the CRM and works to ensure corrective action is taken by collaborating with facility partners and report results to facility & corporate leaders and the impacted provider.


• Participates and confers with practice administrators, local facility department heads and various departments (RCM, Finance, HR, IT, etc.) on process improvement in support of increased physician satisfaction concerning the referral process from first contact through patient discharge.

Characteristics and Behaviors for Success:

• A high degree of professionalism and the ability to work autonomously


• Must be adaptable to change, embracing new opportunities and showing flexibility


• Exceptional problem solving, presentation skills and communication capabilities


• Team player who can develop and maintain collaborative relationships across the organization


• Strong analytical skills and the ability to develop strategies, metrics and forecasts


• Highly skilled in diplomacy, influencing, and collaborating in decision-making processes across all levels of the organization

Qualifications:

• Minimum of 3+ years of experience as a physician liaison, medical device or pharmaceutical sales representative, or in another physician healthcare services sales position with demonstrated success in sales and marketing, customer service, public speaking and public relations duties


• Active driver’s license/insurance and reliable transportation


• Flexibility to work some evenings and weekends


• Ability to travel daily within assigned territory


• Demonstrated competency in PowerPoint, Excel and Microsoft Word


• Compensation: $75-$115k/yr


• Health, Dental and Vision Insurance


• STD, LTD, AD&D and Life Insurance


• 401k with a 4% match


• Cell phone stipend

Chiropractic Health Partners MSO LLC is an equal opportunity employer that values diversity. We do not discriminate on the bases of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status