Physician Account Manager

Quest Diagnostics Incorporated; Houston (TX); On-site; USD 85,000 - 120,000; Full time

Job summary

Quest Diagnostics Incorporated in Houston, TX, is seeking a Physician Account Manager to drive territorial growth by delivering exceptional service and resolving issues across several sales territories. This field-based role requires close collaboration with Physician Account Executives to support a collaborative selling model.

You will manage key accounts, maintain relationships, and pursue growth opportunities while ensuring adherence to regulatory requirements and internal processes.

Qualifications

• Three to four years of sales experience with account ownership.
• Knowledge of Healthcare Industry and general economics of business.

Responsibilities

• Manage accounts through ongoing business reviews of service, logistics, and supplies.
• Ensure customer retention by maintaining relationships with current accounts.
• Drive growth in assigned Key Accounts.
• Identify up-selling and cross-selling opportunities with Physician Account Executives or Specialty Account Executives.
• Partner with Physician Account Executive to resolve account-specific service issues.
• Coordinate with Customer Solutions Group to facilitate and resolve customer service issues.
• Escalate service issues when non-resolution occurs.
• Leverage data, sales portal, target lists, and regional resources as needed.
• Provide continuing education to customers on new technologies and laboratory testing.
• Ensure compliance with company policies and government regulations.
• Complete administrative tasks promptly.
• Follow up communications with Physician Account Executives and customers.

Skills

Customer relationships

Planning & organization

Oral & written communication

Presentation skills

Microsoft Office

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Job Description

We Provide Solutions. Patients and Physicians rely on our diagnostic testing, information, and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact, and a clear dedication to service. It's about providing clarity and hope.

The Physician Account Manager is responsible for driving territory growth and profitability through providing service and the resolution of issues in support of several sales territories. The Physician Account Manager does not have call point ownership on any of the accounts within the geography. Close cooperation with Physician Account Executives is essential to support the collaborative selling model.

This is a field-based sales role covering the Houston Metro area (MSA).

Responsibilities

• Manage accounts through ongoing business reviews of service, logistics, and supplies to identify customerneeds
• Ensure customer retention by maintaining relationships with current accounts
• Drive growth in their assigned Key Accounts
• Identification and pursuit of up-selling and cross-selling opportunities in cooperation with Physician Account Executives or "Specialty" Account Executives.
• Partner with Physician Account Executive to resolve account specific service issues
• Partner with Customer Solutions Group to facilitate, prioritizeand resolve customer service issues
• Escalate service issue non-resolution as appropriate
• Leverage all tools and resources (including data, sales portal, target lists; Marketing Department, Laboratory resources, and regional resources as needed)
• Provide continuing education to the customer on new technologies and laboratory testing
• Ensure compliance with company policies and government regulations
• Complete all administrative tasks thoroughly and promptly
• Follow up communications with Physician Account Executives and customers

Qualifications

Required WorkExperience

• Three to four years of experience in sales and with account ownership

Knowledge

• Knowledgeof Healthcare Industry and general economics of business.

Skills

• Ability to develop and sustain strong customerrelationships;strong planning and organizational skills
• Excellent oral and written communication and presentation skills
• Solid PC skill including Microsoft Software.

Education

• Bachelor's Degree (Required)

Licenses and Certifications

• Valid driver's license (Required)

73625

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.