Physical Security Systems & Technology Project Intern (PSST) - 2027 Start

TikTok; San Jose (CA); Presencial; USD 28.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance from day one

Housing allowance

Paid holidays

Descripción de la vacante

TikTok is seeking a Project Intern to support Physical Security Systems & Technology (PSST) across the Americas. This hands-on internship offers exposure to project coordination, documentation, and data analysis in a fast-paced environment.

You will work with internal teams and external vendors, gain practical security operations experience, and contribute to short-term initiatives. Applications are reviewed on a rolling basis.

Formación

• Currently pursuing an Undergraduate degree in Security Management, Business Administration, Operations, or a related discipline.
• Able to commit to working at least 3 days per week for a minimum of 3 months.
• Strong organizational skills and high attention to detail.
• Proficiency with spreadsheets and data organization tools.
• Clear written and verbal communication skills, and comfort coordinating with internal partner teams and external vendors.
• Able to work onsite in line with the team in-office policy.

Responsabilidades

• Vendor scheduling and coordination: schedule vendor service visits and project dispatches; confirm arrivals; track changes; ensure visits are completed.
• Project documentation and turnover support: organize drawings, warranties, design packages, and turnover records; track decisions.
• Service program data tracking: monitor device data and ticket queues; track backlogs and repair progress; verify outcomes.
• Vendor performance and reporting support: compile weekly metrics and monthly SLA data; prepare dashboards for reports.
• Procurement and invoice reconciliation support: track PR/PO status; reconcile invoices against POs and rates; flag discrepancies.
• Meeting coordination and research: coordinate meetings, take notes, drive action items; support market research and tender documents.

Conocimientos

Organizational skills

Attention to detail

Spreadsheets

Communication skills

Vendor coordination

Educación

Undergraduate degree in Security Management

Herramientas

Spreadsheet software

Descripción del empleo

Responsibilities

Physical Security Systems & Technology (PSST) Americas Region is responsible for the operation, maintenance, and continuous improvement of physical security systems across TikTok's regional sites in the Americas. The team ensures the safety and security of employees, visitors, and company assets through integrated security solutions, vendor management, and project delivery.

Responsibilities

Physical Security Systems & Technology (PSST) Americas Region is responsible for the operation, maintenance, and continuous improvement of physical security systems across TikTok's regional sites in the Americas. The team ensures the safety and security of employees, visitors, and company assets through integrated security solutions, vendor management, and project delivery.

As a Project Intern, you will contribute to impactful short-term projects and gain hands‑on experience in a fast‑paced, professional environment. This internship offers the opportunity to develop practical skills, apply your knowledge to real‑world challenges, and explore your career interests.

Applications are reviewed on a rolling basis, so we encourage you to apply early.

Responsibilities

• Vendor scheduling and coordination: Schedule vendor service visits and project dispatches across regional sites; confirm technician arrival times, parts availability, site access, and badging in advance; track schedule changes and follow up to ensure visits are completed as planned.
• Project documentation and turnover support: Organize and maintain project documentation and turnover packages (drawings, warranties, design packages, commissioning records, lessons learned); track decisions and action items from project meetings and keep project trackers current.
• Service program data tracking: Monitor device operating data and break‑fix ticket queues across regional sites; track the door‑issues backlog and repair progress to closure; verify vendor visit outcomes, parts used, and ticket closure quality; flag aging tickets and SLA risks.
• Vendor performance and reporting support: Compile weekly service metrics, monthly SLA achievement data, and maintenance evaluation scorecards by vendor; prepare data packets and charts for QBRs and leadership weekly reports.
• Procurement and invoice reconciliation support: Track PR/PO status and long‑pending procurement items; reconcile vendor invoices against POs, framework rates, and completed scope; flag billing discrepancies for follow‑up.
• Meeting coordination and research: Coordinate internal and external meetings, take meeting notes, and drive action items to closure; support market research on security devices and vendors; help organize tender/RFP documents.

Qualifications

Minimum Qualification(s)

• Currently pursuing an Undergraduate degree in Security Management, Business Administration, Operations, or a related discipline.
• Able to commit to working at least 3 days per week for a minimum of 3 months.
• Strong organizational skills and high attention to detail.
• Proficiency with spreadsheets and data organization tools.
• Clear written and verbal communication skills, and comfort coordinating with internal partner teams and external vendors.
• Able to work onsite in line with the team in‑office policy.

Preferred Qualification(s)

• Interest in physical security technology, systems operations, or project management.
• Basic familiarity with networking, low‑voltage systems, or data visualization.
• Experience using AI tools to support documentation and data analysis.

Job Information

【For Pay Transparency】Compensation Description (Hourly) - Campus Intern

The hourly rate range for this position in the selected city is $25- $25.

Benefits may vary depending on the nature of employment and the country work location. Interns have day one access to health insurance, life insurance, wellbeing benefits and more. Interns also receive 10 paid holidays per year and paid sick time (56 hours if hired in first half of year, 40 if hired in second half of year). Interns who are not working 100% remote may also be eligible for housing allowance.

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

• Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
• Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
• Exercising sound judgment.

About TikTok

TikTok is the leading destination for short‑form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request