PHP Developer

Net2Source (N2S); Austin (TX); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading technology consultancy based in Austin, Texas is looking for candidates with mid-senior level experience to provide end-user support for PHP applications. The role involves incident analysis, monitoring ticket triage, and ensuring SLA compliance in a friendly work environment. Candidates with knowledge in Symfony, Laravel, Java, Angular, and MySQL are preferred. This is a contract position within the banking industry.

Qualifications

• Good knowledge in providing end-user support for PHP based applications.
• Experience in incident analysis and troubleshooting.
• Proficiency in monitoring, ticket triage, and SLA compliance.

Responsibilities

• Provide end-user support for PHP applications.
• Analyze incidents and provide feedback to L2.
• Ensure SLA compliance for incident response and resolution.

Skills

End-User Support for PHP

Symfony

Laravel

Java

Angular

MySQL

Job description

Responsibilities

• Candidate should have good knowledge in providing the End-User Support for PHP based Applications, secondary skills could be Symfony, Laravel, Java, Angular, MySQL.
• Monitoring, first pass of Ticket Triage (analyze, diagnose and resolve) & Generation through SPOC.
• Analyze incident and provide details and feedback to L2.
• Proactive analysis of all issues & requests, identification method to prevent in future.
• Ensure SLA Compliance for Incidence Response & Resolution.
• Analyze logs, configs. & data to troubleshoot the incident and identify the cause.
• Coordinate crisis call, engage experts, manage Incident to resolution (Issue ownership, triage & resolution) and focus on Recovery.
• Deployment Support.
• Provide Full Support to the Level 3 team for all hands-on-deck production issues.

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Information Technology

Industries

• Banking