PHP Application Support Lead

Stellar Consulting Solutions, LLC; Buffalo (NY); Presencial; USD 90 000 - 120 000; Tempo integral

Resumo da oferta

Stellar Consulting Solutions, LLC is seeking a Senior PHP Application Support Lead to manage PHP application support operations, coordinate multiple stakeholders, and oversee the overall support engagement.

The role requires leading the technical support team, ensuring SLA compliance, handling escalations, and maintaining clear business communications with stakeholders.

Qualificações

• Hands-on experience with PHP applications including production support and issue resolution.
• Experience working with business teams, clients, technical teams and senior management.
• Experience managing end-to-end application support engagements and SLA compliance.
• Able to lead a technical support team and coordinate resources.

Responsabilidades

• Oversee support operations and ensure timely issue resolution.
• Coordinate stakeholders and communicate updates to business stakeholders.
• Lead the technical support team and prioritize issues.
• Maintain regular updates on engagement status.

Conhecimentos

PHP

Production support

Troubleshooting

Stakeholder management

Team leadership

Business communication

Descrição da oferta de emprego

Client is looking for a Senior PHP Application Support Lead who can manage PHP application support operations while handling multiple stakeholders and overseeing the overall support engagement.

Key Requirements:

• Technical Experience: Strong hands-on experience with PHP applications, including production support, troubleshooting, debugging, application maintenance, and issue resolution.
• Stakeholder Management: Should have experience working with multiple stakeholders, including business teams, clients, technical teams, and senior management.
• Support Engagement Management: Must have experience managing end-to-end application support engagements, overseeing support operations, ensuring SLA compliance, and handling escalations.
• Leadership Skills: Should be capable of leading the technical support team, coordinating resources, prioritizing issues, and ensuring smooth service delivery.
• Business Communication: Must be comfortable interacting directly with business stakeholders, understanding their requirements, managing expectations, and providing regular updates.