Photo Specialist: Customer Experience & Ops (Flexible)

Walgreens; Hobbs (NM); On-site; USD 21,000 - 23,000; Full time

Job summary

Walgreens in Hobbs, NM is looking for a Photo Specialist to deliver a distinctive customer experience by providing expert photo services, digital passport photos, and support for customer service transactions, including FedEx, Western Union, and online order fulfillment.

You will own the inventory, organization, and operational readiness of the photo department, ensuring product availability and accurate cash handling, while promoting photo products and services and assisting customers at

Qualifications

• Must be fluent in reading, writing, and speaking English.
• Requires willingness to work flexible schedule, including evenings and weekend hours.

Responsibilities

• Engages customers and patients at the photo counter with warmth and purpose by greeting them, proactively offering assistance, and identifying needs to provide personalized products and services.
• Models and reinforce customer-obsessed behaviors and service best practices across the team to deliver a distinctive and delightful customer experience.
• Delivers courteous, friendly, accurate, and efficient service in the photo department, including digital passport photo services and promotion of photo products and services.
• Recommends products, services, upgrades, and companion items to meet customer needs and drive sales opportunities.
• Processes customer transactions accurately, including purchases, returns, refunds, exchanges, and rain checks, while adhering to cash handling procedures.
• Owns the inventory, supplies, organization, and operational readiness of the photo department by monitoring inventory levels and maintaining records.
• Processes and fulfills photo, online, and web pickup orders, ensuring accuracy and timeliness.
• Maintains photo equipment and utilizes store systems to support daily operations and troubleshoot issues.
• Maintains a clean, organized, safe, and well-merchandised photo department.
• Follows company policies and asset protection standards to help ensure a safe, compliant environment.
• Collaborates with team members and completes additional assignments to support business objectives.
• Attends training and completes e-Learnings requested by Manager.

Skills

Customer service

Job description

Walgreens in Hobbs, NM is looking for a Photo Specialist to deliver a distinctive customer experience by providing expert photo services, digital passport photos, and support for customer service transactions, including FedEx, Western Union, and online order fulfillment.

You will own the inventory, organization, and operational readiness of the photo department, ensuring product availability and accurate cash handling, while promoting photo products and services and assisting customers at