Photo Dept Specialist - Flexible Hours & Customer Focus

Walgreens; Vienna (VA); On-site; USD 21,000 - 23,000; Full time

Job summary

Walgreens is seeking a Photo Specialist to deliver expert photo services at the counter, including digital passport photos, and to support customer service transactions such as FedEx, Western Union, and online orders. You will own the photo department’s inventory, keep supplies stocked, and ensure product availability to meet customer needs.

You will greet customers, promote photo products, process transactions with accuracy, and maintain a clean, safe, well-merchandised store environment.

Qualifications

• Must be fluent in reading, writing, and speaking English.
• Requires willingness to work flexible schedule, including evenings and weekend hours.
• Prefer six months of experience in a retail environment.
• Prefer to have prior work experience with Walgreens.

Responsibilities

• Engages customers and patients at the photo counter with warmth and purpose by greeting them, proactively offering assistance, and identifying needs to provide personalized products and services.
• Models and reinforce customer-obsessed behaviors and service best practices across the team to deliver a distinctive and delightful customer experience.
• Delivers courteous, friendly, accurate, and efficient service in the photo department, including digital passport photo services and promotion of photo products and services.
• Recommends products, services, upgrades, and companion items to meet customer needs and drive sales opportunities.
• Processes customer transactions accurately, including purchases, returns, refunds, exchanges, and rain checks, while adhering to cash handling procedures.
• Owns the inventory, supplies, organization, and operational readiness of the photo department by monitoring inventory levels, maintaining records, ensuring product availability.
• Processes and fulfills photo, online, and web pickup orders, ensuring accuracy and timeliness.
• Provides customer support for service offerings, including FedEx, Western Union, and other auxiliary services.
• Maintains photo equipment and utilizes store systems and technology to support daily operations.
• Maintains a clean, organized, safe, and well-merchandised photo department and contributes to overall store appearance and operational standards.
• Supports photo and nearby departments in merchandising execution through display maintenance and seasonal setups.
• Supports cross-training and development of store team members on photo department operations.
• Follows company policies, asset protection standards, and applicable regulatory requirements.
• Collaborates effectively with team members and completes additional assignments to support business objectives.

Job description

Walgreens is seeking a Photo Specialist to deliver expert photo services at the counter, including digital passport photos, and to support customer service transactions such as FedEx, Western Union, and online orders. You will own the photo department’s inventory, keep supplies stocked, and ensure product availability to meet customer needs.

You will greet customers, promote photo products, process transactions with accuracy, and maintain a clean, safe, well-merchandised store environment.