Photo Center Specialist: Passport Photos & Customer Service

Walgreens; Walker (MI); On-site; USD 21,000 - 25,000; Part time

Job summary

Walgreens is seeking a Photo Specialist to deliver a distinctive customer experience by providing expert photo services, digital passport photos, and efficient checkout support in a retail environment.

You will own the photo department operations, maintain inventory, promote products, process transactions, and assist with FedEx, Western Union, and online orders while ensuring accuracy and a clean, safe store appearance.

Qualifications

• Must be fluent in reading, writing, and speaking English.
• Requires willingness to work flexible schedule, including evenings and weekend hours.
• Prefer six months of experience in a retail environment.
• Prefer to have prior work experience with Walgreens.

Responsibilities

• Engages customers and patients at the photo counter with warmth and purpose by greeting them, proactively offering assistance, and identifying needs to provide personalized products and services.
• Models and reinforce customer-obsessed behaviors and service best practices across the team to deliver a distinctive and delightful customer experience, including interpersonal habits and behaviors by greeting customers warmly and solving needs through resolution.
• Delivers courteous, friendly, accurate, and efficient service in the photo department, including digital passport photo services and promotion of photo products and services.
• Recommends products, services, upgrades, and companion items to meet customer needs and drive sales opportunities.
• Processes customer transactions accurately, including purchases, returns, refunds, exchanges, and rain checks, while adhering to cash handling procedures.
• Owns the inventory, supplies, organization, and operational readiness of the photo department by monitoring inventory levels and maintaining photo expense and supply inventory.
• Processes and fulfills photo, online, and web pickup orders, ensuring accuracy and timeliness.
• Provides customer support for service offerings, including FedEx, Western Union, and other auxiliary services, while ensuring compliance with policies.
• Maintains photo equipment and utilizes store systems to support daily operations and troubleshoot issues.
• Maintains a clean, organized, safe, and well‑merchandised photo department and contributes to overall store appearance and standards.
• Supports photo and nearby departments in merchandising execution and runs promotions and seasonal setups.
• Supports cross‑training and development of store team members on photo operations for coverage during times when the Photo Specialist is not scheduled.
• Follows company policies, asset protection standards, and regulatory requirements to ensure a safe, compliant environment.
• Collaborates with team members and completes additional assignments to support business objectives.

Job description

Walgreens is seeking a Photo Specialist to deliver a distinctive customer experience by providing expert photo services, digital passport photos, and efficient checkout support in a retail environment.

You will own the photo department operations, maintain inventory, promote products, process transactions, and assist with FedEx, Western Union, and online orders while ensuring accuracy and a clean, safe store appearance.