Phone Triage Specialist - Patient Care & Scheduling

Rockford Gastroenterology Associates, Ltd.; Rockford (IL); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical/Dental/Vision

HSA/FSA

Life insurance

Disability insurance

Annual leave & holidays

Retirement plan

Tuition reimbursement

Employee Assistance Program

Job summary

Rockford Gastroenterology Associates, Ltd. is seeking a Triage Department Phone Representative in Rockford, IL. You will be the first point of contact, handling calls, collecting patient information, and routing issues to the appropriate nurse, provider, or department.

The role emphasizes exceptional customer service, accurate documentation in the EMR, and HIPAA compliance. Starting pay ranges between $17.75 and $22.00 per hour, with full pay range of $17.75 - $24.59 per hour depending on

Qualifications

• Education: High School diploma or GED required.
• Completion of CNA/CMA/MA or related healthcare training program preferred.
• Experience in a medical office or call center preferred.
• Experience with EMR systems preferred.

Responsibilities

• Answer a high volume of incoming calls professionally and timely.
• Document patient demographics, insurance information, symptoms and referrals in the EMR.
• Route calls, messages, prescriptions, referrals to triage nurse or provider.
• Assist patients with scheduling, rescheduling or cancelling labs.
• Provide information about gastroenterology services and processes.
• Elevate urgent concerns to clinical staff as needed.
• Maintain accurate records of telephone encounters and communications.
• Communicate with patients, families, providers, pharmacies, and staff.
• Process messages, referrals and other clerical tasks.
• Maintain HIPAA compliance and confidentiality.

Skills

Verbal communication

Written communication

Customer service

EMR systems

Microsoft Office

Education

High School diploma or GED

Tools

EMR systems

Microsoft Office

Job description

Rockford Gastroenterology Associates, Ltd. is seeking a Triage Department Phone Representative in Rockford, IL. You will be the first point of contact, handling calls, collecting patient information, and routing issues to the appropriate nurse, provider, or department.

The role emphasizes exceptional customer service, accurate documentation in the EMR, and HIPAA compliance. Starting pay ranges between $17.75 and $22.00 per hour, with full pay range of $17.75 - $24.59 per hour depending on