Phone Triage Registered Nurse

Reasors Food Stores; Schoolcraft Township (MI); On-site; USD 37,000 - 45,000; Full time

Benefits offered by this job

Tuition reimbursement

Retirement plan

Medical plans

Flexible schedule

PTO accrual

Paid holidays

Paid preferred holiday

Job summary

Western Michigan University Homer Stryker M.D. School of Medicine is seeking a PhoneTriage Registered Nurse to provide expert nursing care via phone and electronic channels.

You will assess symptoms, guide urgency, educate patients, and coordinate with clinicians to ensure timely, safe care. Requirements include RN program graduate, 4+ years of clinical nursing, ambulatory care or triage experience, and EMR proficiency.

Qualifications

• Graduate of an accredited RN program is required.
• Minimum of 4 years of clinical nursing experience.
• Experience in ambulatory care, primary care, or telephone triage preferred.
• Experience with electronic medical records preferred.

Responsibilities

• Provide professional nursing care via telephone and electronic communication.
• Assess symptoms, determine urgency, and educate patients.
• Coordinate care with providers and other team members.
• Refers abnormal labs and manages prescription refills.
• Maintain knowledge of policies and technology revisions; flexible scheduling.

Skills

Telephone triage

Nursing assessment

EMR knowledge

Communication skills

Team collaboration

Education

RN program graduate

Michigan RN license

Tools

EMR system

Outlook

Phone system

Job description

• Location 1000 OAKLAND DR,KALAMAZOO, MI, 49008-1282,United States
• Base Pay $27.95 - $32.65 / Hour
• Employee Type Non-Exempt >= .80 fte

Contact information

• Email [e-mail]

Western Michigan University Homer Stryker M.D. School of Medicine is searching for a PhoneTriage Registered Nurse. Provides professional nursing care through telephone and electronic communication to patients receiving care in the WMed clinics. The Phone Triage Registered Nurse utilizes evidence-based telephone triage protocols, nursing assessment skills, and clinical judgment to assess patient symptoms, determine the urgency of care, provide appropriate education, and coordinate care with providers and other members of the healthcare team.

The Phone Triage Registered Nurse serves as a clinical resource for patients, promotes continuity of care, supports efficient clinic operations, and ensures safe, timely, and patient-centered care.

• Continuing education and tuition reimbursement.
• Employer-funded retirement plan.
• Two medical plan options: PPO and High Deductible Health Plan (HDHP) with employer HSA contribution
• .Flexible work solutions based on position and department.
• Up to four weeks of PTO accrual beginning in year one.
• Paid holidays.
• Paid preferred holiday.

DUTIES AND RESPONSIBILITIES:

• Refers abnormal lab work to physicians for appropriate follow up.
• Calls for prescription refills.
• Discuss day-to-day issues with supervisor for resolution.
• Availability to work occasional overtime on weekends and evenings to complete time sensitive projects.
• Acquires knowledge for new technology and policy/procedure revisions.
• Availability to work occasional overtime on weekends or evenings to complete time sensitive projects.
• Acquires knowledge for new technology and policy/procedure revisions.
• All other duties as assigned.

EDUCATION AND/OR EXPERIENCE:

• Graduate of an accredited RN Program required.
• Minimum of 4 years of clinical nursing experience.
• Experience in ambulatory care, primary care, specialty clinic, emergency nursing, or telephone triage preferred.
• Experience with electronic medical records preferred.

LICENSES, REGISTRATIONS, CERTIFICATIONS:

• Current Michigan Registered Nurse license required.
• Current BLS certification required.

OTHER SKILLS AND ABILITIES:

• Knowledge and ability to use the EMR.
• Knowledge of the phone system.
• Knowledge and ability to use Outlook messaging, appointment scheduling, and the calendar.
• Regular and predictable attendance is expected, less than 4% unscheduled PTO in a 12-month period.
• Demonstrates the WMed Values in Action daily.
• Strong written and verbal communication is important.
• Ability to accept and apply feedback.
• Regular and predictable attendance is expected.
• Demonstrates the ability to recognize priorities in the organization of workflow.
• Able to perform duties independently, with a minimal need for direct supervision.

About Western Michigan University Homer Stryker M.D. School of Medicine (WMed)

We are committed to excellence and health equity through transformative medical education, high-quality, patient- and family-centered care, innovative research, and community partnerships within a welcoming, supportive, and engaging culture. Our vision is health equity for all in Southwest Michigan through innovation in the practice and study of medicine.

The medical school is a collaboration of Western Michigan University and Kalamazoo's two teaching health systems, Beacon and Bronson Healthcare. The medical school is a private nonprofit corporation supported by private gifts, clinical revenues, research activities, tuition, and endowment income. WMed is the recipient of a $100 million foundational gift and the Empowering Futures Gift, a philanthropic commitment of $300 million to support the mission of the medical school. WMed contributes to the economic vitality of Southwest Michigan through the services we provide, as well as the creation of 1,600 new jobs, with an estimated annual economic impact of $353 million in Kalamazoo and Calhoun counties.

WMed is fully accredited by the Liaison Committee on Medical Education and the Higher Learning Commission. The medical school offers a comprehensive, innovative four-year Doctor of Medicine degree program as well as a Master of Science degree program in Biomedical Sciences. We train physicians in 10 residencies and four fellowships accredited by the Accreditation Council for Graduate Medical Education. To support our educational mission, we have Joint Accreditation for interprofessional continuing education, which incorporates accreditation by the Accreditation Council for Continuing Medical Education.

WMed Health is the clinical practice of the medical school with more than 300 providers offering comprehensive primary care and specialty services in several locations throughout the Kalamazoo and Battle Creek areas. Faculty in the Department of Pathology serve as the Office of the Medical Examiner for counties throughout Michigan and northern Indiana.

The W.E. Upjohn M.D. Campus located in downtown Kalamazoo serves as the primary educational facility with student study and social spaces, team-based learning halls, faculty and administrative offices, a state-of-the-art Simulation Center accredited by the Society for Simulation in Healthcare, basic science research labs, as well as toxicology and forensic pathology labs.

WMed builds upon Kalamazoo’s century-long foundation of drug discovery and medical device development with a strategic investment in clinical, laboratory, community, and educational research. The Center for Immunobiology, Center for Clinical Research, Research Histology Lab, Innovation Center, and Human Research Protection Program contribute to the medical school’s advancement of knowledge through innovation and discovery.

Equal Employment Opportunity Employer in compliance with applicable State and Federal law.

Additional Information

• Company Name: Western Michigan University Homer Stryker M.D. School of Medicine