Phone Support Technician (Mechanical/Electrical/CNC)

Jobot; Milwaukee (WI); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking manufacturer as a Technical Phone Support specialist, where your expertise in mechanical and electrical systems will shine. This fully on-site role offers a unique opportunity for Field Service Technicians to transition into an office environment while still making a significant impact. You will provide essential support to customers and Field Service Engineers, ensuring their needs are met with exceptional service. The company prides itself on innovation and collaboration, fostering a culture that values growth and learning. If you're looking to enhance your skills in a supportive and inclusive atmosphere, this position is the perfect fit for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k Plan

Qualifications

• High School Diploma required; technical training preferred.
• Strong mechanical and electrical assembly knowledge needed.

Responsibilities

• Provide troubleshooting and support to customers via phone.
• Maintain service ticket tracker with accurate data.
• Collaborate with customers and team members effectively.

Skills

Technical Support

Customer Service

Communication Skills

Mechanical Knowledge

Electrical Knowledge

Multi-tasking

Education

High School Diploma

Two-Year Technical Training

Tools

Windows Operating Systems

Job description

Established and growing manufacturer seeks candidates for a Technical Phone Support role! Great way for Field Service Technicians to get out of the field and into an office role!

A Bit About Us
Join a leading company that has been an innovator in the metal-working industry, offering a range of cutting-edge technologies and services. We pride ourselves on our reliable solutions, superior service, and advanced software solutions. Our commitment to excellence and innovation is evident in our global reach and dedicated team across the US and world. We operate in over 50 countries, always striving to exceed our customers' expectations.

Why join us?

1. Global Impact: Be part of a team that sets worldwide standards in the thermal cutting industry.
2. Innovation and Collaboration: Engage in the development of smarter, faster, and more reliable solutions, adding value to our customer experiences.
3. Growth and Learning: Opportunities to work closely with customers and technology partners, enhancing your skills in predictive maintenance software and automation technologies.
4. Inclusive Culture: Thrive in an environment that fosters open and honest dialogue with customers and colleagues.

Full Benefits: Medical / Dental / Vision / 401k

Job Details:
This position is an in-office, fully on-site customer service role. It involves technical knowledge of field service support as it relates to mechanical/electrical CNC machinery.

Responsibilities:

1. Provide equipment troubleshooting and support to customers and Field Service Engineers via telephone and/or visual/virtual service.
2. Assist in part identification for customers, distributors, and other internal teams.
3. Maintain service ticket tracker with accurate and timely data.
4. Assess customer situations to determine necessary on-site resources.
5. Contribute to technical bulletins and internal knowledge base.
6. Collaborate effectively with customers and team members.
7. Interpret and utilize engineering drawings.

Qualifications:

1. High School Diploma or equivalent; two-year technical training preferred.
2. Background in machinery or industrial equipment industry.
3. Proficient in reading bills of material, schematics, and assembly drawings.
4. Competent in mechanical and electrical assemblies.
5. Familiar with Windows operating systems.
6. Strong communication skills, both written and oral.
7. Exceptional telephone etiquette and customer service skills.
8. Ability to multi-task and maintain a calm demeanor.
9. Adherence to office etiquette and protocol.

Interested in hearing more? Easy Apply now by clicking the "Easy Apply" button.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Information Technology

Industries

Construction, Civil Engineering, and Industrial Machinery Manufacturing