Phone-Driven Customer Service & Loan Support Specialist

Security Finance; Thomaston (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance (employee only)?

401(k) with match

Life and Dental benefits

Paid holidays and vacation

Profit Sharing

Closed on Sundays

Job summary

Security Finance in Thomaston, GA is seeking a customer service representative focused on phone interactions. You will handle incoming calls, cultivate positive customer relationships, and support loan applications while working in a fast-paced environment.

Key benefits include company-paid health insurance for employees, a 401(k) with match, life and dental coverage, paid holidays, and profit sharing. This role requires reliability, a valid license, and the ability to pass a background check.

Qualifications

• 18 years of age or older.
• Valid driver’s license, acceptable driving record and reliable transportation.
• Ability to pass a criminal background check.
• Collections experience (direct first party collections/skip tracing) preferred.
• Ability to be working on the phone for the majority of the day.
• Ability to work Monday-Friday until 8 PM and Saturdays. Schedule varies by location.

Responsibilities

• Providing exceptional customer service.
• Maintaining office cash with accuracy and security.
• Achieving account gain through proven loan judgment and effective customer solicitation.
• Ensuring compliance with state and federal lending regulations and Company policies.
• Ensuring prompt completion of loan applications.
• Ensuring compliance with company record keeping procedures.

Skills

Customer service

Phone communication

Communication skills

Results-driven

Job description

Security Finance in Thomaston, GA is seeking a customer service representative focused on phone interactions. You will handle incoming calls, cultivate positive customer relationships, and support loan applications while working in a fast-paced environment.

Key benefits include company-paid health insurance for employees, a 401(k) with match, life and dental coverage, paid holidays, and profit sharing. This role requires reliability, a valid license, and the ability to pass a background check.