Phone Customer Support Specialist

Shogun Enterprises Inc. dba Hearth and Hearth Brokerage; United States; Remote; USD 40,000 - 55,000; Full time

Job summary

A customer support solutions provider is seeking a Phone Customer Support Specialist to manage customer inquiries and customize support experiences. Ideal candidates are results-oriented, can multitask, and possess experience with Salesforce.com. This role involves implementing company solutions into clients' operations while driving customer engagement.

Qualifications

• Proven track record of exceeding customer expectations.
• Strong desire to advocate for customers.
• Experience with home improvement, lending/credit, or SaaS customer service is ideal.

Responsibilities

• Monitor support channels and respond to inbound customer requests via phone.
• Implement the company's platform and product solutions into customers' business operations.
• Drive engagement and accountability through meaningful outreach and feedback collection.

Skills

Customer-focused attitude

Results-oriented

Customer advocacy

Ability to customize support experiences

Multi-tasking in a fast-paced environment

Tools

Salesforce.com

Job description

A company is looking for a Phone Customer Support Specialist (Latin America Contractor).

Key Responsibilities

• Monitor support channels and respond to inbound customer requests via phone
• Implement the company's platform and product solutions into customers' business operations
• Drive engagement and accountability through meaningful outreach and feedback collection

Required Qualifications

• Customer-focused with a proven track record of exceeding customer expectations
• Highly results-oriented with a strong desire to advocate for customers
• Ability to customize support experiences based on individual customer needs
• Experience with Salesforce.com, home improvement, lending/credit, or SaaS customer service is ideal
• Ability to thrive in a fast-paced environment and manage multiple tasks simultaneously