Phoenix Start-Up Service Leader

City Year; Phoenix (AZ); On-site; USD 52,349,000 - 57,859,000; Part time

Benefits offered by this job

Medical, dental, vision

Healthcare FSA

Dependent care FSA

401(k) match

Life/AD&D insurance

Disability benefits

Vacation and personal days

Training and development

Job summary

City Year Phoenix is seeking a Start-Up Service Leader to support ASU City Year Student Success Coaches and mentor students, helping them earn academic success and improve attendance during the start-up year.

This part-time role requires prior City Year Corps experience, collaboration with teachers, and work during standard school hours. The position offers opportunities to lead site priorities and contribute to city-wide programs in Phoenix.

Qualifications

• Be a U.S. citizen or legal permanent resident
• Be 18-26 by July 1, 2026
• Agree to and complete comprehensive background checks

Responsibilities

• Support start-up-year Phoenix site priorities, including training, school partnership coordination, recruitment, fundraising, and other operational initiatives
• Serve as a peer leader and mentor to ASU Student Success Coaches by modeling effective service practices, onboarding support, and reinforcing City Year culture and expectations
• Partner with the Impact Manager to support City Year service model implementation through coaching, observation, problem-solving, and progress monitoring
• Collaborate with teachers and school staff to provide targeted academic interventions and promote positive student outcomes and climate
• Demonstrate professionalism, adaptability, and accountability while serving as a resource for Student Success Coaches and fostering team culture

Skills

Mentoring

Coaching

Partnership outreach

Job description

Position Overview As a Phoenix Start-Up Service Leader, you will support ASU City Year Student Success Coaches as a role model and mentor, while continuing to coach and mentor elementary and high school students. You will help these students earn academic success, improve their attendance, and develop positive behaviors at school. You will plan and monitor individual student progress and work with teachers on whole class instruction, breakout spaces, and other in-class student assistance. This position will also be charged with specific tasks that support a unique first start up year. This position is unique to the Phoenix location, and only individuals who have completed at least one year in a City Year Corps Member position (Student Success Coach, Second Year, Service Leader, Team Leader) in another City Year location is eligible to apply. Although the Phoenix Start-Up Service Leader position will have similarities to other City Year Service Leader roles across the country, there are key differences in benefits and job scope.

Hours & Schedule

This is a part-time, regular position. Staff are scheduled to work up to 34 hours per week during standard school hours, Monday through Friday for the FY27 start-up year in Phoenix. Occasional additional hours may be required for training or special events. This role reports to a City Year Impact Manager and works closely with school staff and ASU CY Student Success Coaches. Staff working shifts of 5 hours or more are required to take an unpaid, duty-free 30-minute meal break in accordance with City Year policy.

Key Responsibilities

• Support start-up-year Phoenix site priorities, including training, school partnership coordination, recruitment, fundraising, and other operational initiatives that contribute to a successful site launch.
• Serve as a peer leader and mentor to ASU Student Success Coaches by modeling effective service practices, supporting onboarding, and reinforcing City Year culture and expectations.
• Partner with the Impact Manager to support implementation of the City Year service model through coaching, observation, problem-solving, and monitoring team and student progress.
• Collaborate with teachers and school staff to provide targeted academic interventions (as needed) and promote positive student outcomes and a supportive school climate.
• Demonstrate professionalism, adaptability, and accountability while serving as a resource for Student Success Coaches and helping foster a positive team culture.

Competencies

• Delivering Results Organization: Identifies and adopts processes for managing time and information so that they position themselves to be fully present for service and to complete their tasks.
• Critical Thinking & Analysis: Analyzes information, considers different perspectives, and makes informed decisions by questioning assumptions and evaluating evidence.
• Planning & Execution: Plans, prioritizes, and manages tasks and resources effectively.
• Self-Management Accountability: Holds self responsible for the impact that their actions have on team members, goals, and broader organizational mission.
• Decision-Making: Identifies problems, explores options, considers consequences, and makes choices that maximize positive outcomes, while also learning from mistakes and seeking guidance when needed.
• Adaptability: Adjusts to new conditions, learns from experiences, and remains effective in changing environments over time.
• Relationship Building Communication: Conveys information effectively and efficiently through successful active listening, written, oral, visual, non-verbal, and contextual expression.
• Collaboration: Works together with others to achieve a shared goal.
• Teamwork: Actively works with one or more people who have different skill sets to complete a goal or produce a finished product such as a task, project, or shared ideas.

Physical requirements

Ability to sit for extended periods and occasionally stand or walk. Manual dexterity for typing, writing, and handling office equipment. Visual acuity to read screens and printed materials. Hearing ability to participate in conversations and respond to phone calls. Occasional lifting or carrying of items up to 10-20 lbs (e.g., office supplies). Ability to communicate clearly in person, by phone, and in writing.

Operating Conditions

Operates in a school environment with extended interaction and work with other people – students and adults; team/small group, 1:1 majority of work, some individual work preparation needed. Requires travel to and from school site; as well as travel to additional meeting/training locations. Typical schedule: Monday-Friday, between 7:00 am until 3:30 pm. Noise level is generally high. Operates in a high-energy setting requiring flexibility and responsiveness to changing needs. Regular use of computers, tablets, and other technology for lesson planning, reporting, and communication.

Compensation

$22 per hour, 34 hours/week, paid bi-weekly

Benefits

• Medical, dental, vision, healthcare FSA, dependent care FSA, pre-tax commuter benefits, voluntary life/AD&D, and 401(k) eligibility and match
• Employer paid short-term and long-term disability benefits, basic life/AD&D, and the Employee Assistance Program
• Vacation, sick time, personal days, organizational holidays, and bereavement all prorated based on 85% FTE status
• Access to training and professional development opportunities through City Year

Eligibility

• Be a U.S. citizen or legal permanent resident with authorization to work in the U.S.
• Be 18-26 by July 1, 2026
• Agree to and complete comprehensive background checks

Benefits

• This role will not be eligible for City Year's benefit packages and is contingent upon completion of all satisfactory background checks, verification of your eligibility to work in the United States, and any other documentation that may be required.

Employment at City Year

Employment at City Year is at-will. City Year does not sponsor work authorization visas. City Year’s dual mission is to expand educational opportunity for all students and develop the next generation of leaders through national service. Trained teams of City Year AmeriCorps members provide support to students, classrooms and the whole school. Schools that partner with City Year are up to two to three times more likely to improve in English and math assessments, and the more time students spend with AmeriCorps members, the more they improve on academic, cognitive and interpersonal skills— skills that help students thrive in school, college and career. City Year’s 900 staff and 2,000+ AmeriCorps members work and serve in 29 communities across the U.S., including Boston (where City Year was founded in 1988 and is headquartered), Baton Rouge, Buffalo, Chicago, Cleveland, Columbia, Columbus, Dallas, Denver, Detroit, Jacksonville, Kansas City, Little Rock, Los Angeles, Memphis, Miami, Milwaukee, New Hampshire, New Orleans, New York, Orlando, Philadelphia, Providence, Sacramento, San Antonio, San José/Silicon Valley, Seattle/King County, Tulsa and Washington, D.C. City Year also has international affiliates in the U.K. and South Africa. A proud member of the AmeriCorps national service network, City Year is supported by AmeriCorps, local school districts and private philanthropy. City Year has been designated a 4-star charity by Charity Navigator since 2003, putting City Year in the top 1% of non-profits nationwide for accountability, transparency and responsible fiscal management, and among the most trustworthy nonprofits in America. At City Year, we sometimes say we work not only "at" City Year, but also "on" City Year, recognizing that the organization, like our world, is constantly evolving and changing. Two things that have never changed: our steadfast belief in the power of young people to change our world for the better; and our aspiration to create positive school and work environments where everyone feels a sense of connection, is supported to do their best work, and is able to learn, contribute, lead and create to their fullest potential. As an equal opportunity employer, City Year is committed to providing employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other basis prohibited by applicable law. Fair Labor Standards Act Family and Medical Leave Act Learn more at www.cityyear.org, City Year’s Facebook page, on X (formerly Twitter), and LinkedIn.