Phoenix, AZ - Business Operations - AZDOR - Education and Compliance - Call Center Agent

Nesco Resource; Phoenix (AZ); Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking dedicated individuals to join their team in a remote customer service role. This position involves handling inbound calls related to tax compliance and providing essential information to clients. Candidates will thrive in a fast-paced environment, demonstrating strong multitasking abilities and effective communication skills. The company offers a flexible schedule and comprehensive benefits, including medical, dental, and 401K. If you are goal-oriented and passionate about helping others, this opportunity is perfect for you.

Benefits

Medical Insurance

Vision Insurance

Dental Insurance

401K

Employee Assistance Program

Qualifications

• 1+ years of experience in a fast-paced call center environment.
• Strong communication and multitasking abilities required.

Responsibilities

• Answer incoming calls and resolve Tier 1 issues.
• Educate taxpayers about online resources and tax policies.

Skills

Multitasking

Microsoft Word

Microsoft Excel

Google Workspace

Effective communication

Interpersonal skills

Problem-solving

Goal-oriented

Education

High school diploma or equivalent

Associate's Degree or higher

Tools

Call center software

Job description

Position Description:

Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to individual and business-related tax compliance, delinquency, and general information requests. Candidates should have a bias for doing the right thing and serving others with a positive attitude.

Key Responsibilities:

• Answering incoming phone calls in a fast-paced environment
• Resolving Tier 1 level issues
• Reviewing taxpayer accounts
• Verifying, gathering, and updating key information
• Educating taxpayers about online resources and current tax policies
• Submitting requests for payment arrangements
• Documenting actions taken into multiple systems
• Participating in team engagement activities
• Meeting performance expectations

Skills Required:

• Strong multitasking abilities
• Basic proficiency in Microsoft Word, Excel, and Google Workspace
• Basic math skills (addition, subtraction, multiplication, division)
• Effective written and verbal communication skills
• Great interpersonal skills
• Ability to retain knowledge easily
• Creative problem-solving skills
• Goal-oriented and organized

Skills Preferred:

• Spanish-speaking skills

Experience Required:

• At least one year of consecutive experience in each of the last two positions within a fast-paced call center
• Experience in industries such as finance, banking, insurance, or telecommunications (non-technical support)

Experience Preferred:

Experience with process improvement activities, basic math skills, and a background in banking.

Education:

• Required: High school diploma or equivalent
• Preferred: Associate's Degree or higher

Additional Information:

• Potential for future permanent employment based on performance, dependability, and cultural fit
• Must pass pre-employment checks including criminal background, fingerprinting, and tax record checks
• Candidates must reside within 1 hour of Phoenix or Tucson and attend orientation in person
• Flexible schedule within operating hours (7:45 am - 5:15 pm, Mon-Fri)
• Training is 3 weeks, from 8:30 am to 5 pm
• Position is fully remote; candidates need reliable internet and must transport equipment from office to home

Additional Requirements:

• At least 1 year of recent call center experience
• Remote interviews

Benefits and Equal Opportunity:

Nesco Resource offers comprehensive benefits including Medical, Vision, Dental, 401K, and Employee Assistance Program. We are committed to equal employment opportunities and prohibit discrimination and harassment of any kind.