Phlebotomy Technician, Lab - PRN

Javon-Bea-Hospital; Rockford (IL); On-site; USD 24,000 - 39,000; Full time

Job summary

Mercyhealth is seeking a Phlebotomist to provide compassionate patient care through accurate blood collection, specimen handling, and processing across hospital laboratories. You will work with the HIS/LIS systems to register patients, track samples, and ensure chain-of-custody.

This role requires adherence to safety, infection control, and best practices; you may perform waived testing, collect samples at client sites or in departments, and support education and training for staff.

Qualifications

• High school diploma or equivalent is required or preferred.
• Phlebotomy training or certification is preferred.
• Experience with HIS/LIS systems for patient registration and sample tracking.
• Ability to follow safety and infection control procedures.

Responsibilities

• Perform phlebotomy and collect specimens with correct labeling.
• Register patients, collect payments, and enter demographic data.
• Use HIS/LIS to release orders and manage sample flow.
• Adhere to safety protocols and infection control practices.
• Perform waived testing and assist with QA/QC activities.
• Provide patient instruction and education as needed.

Skills

Phlebotomy

Patient registration

HIS/LIS proficiency

Data entry

Customer service

Education

High school diploma or equivalent

Phlebotomy certification preferred

Tools

HIS

LIS

Job description

OVERVIEWThe Phlebotomist is responsible for providing exceptional patient care through the accurate collection, processing, and handling of laboratory specimens while maintaining specimen integrity and compliance with safety and quality standards. The Phlebotomist assists with waived testing, inventory management, patient education, and collaborates with healthcare providers to ensure timely, accurate laboratory services. This position serves as a resource to the laboratory team by supporting training, quality improvement, and excellent customer service.Shift: Variable ShiftsSchedule: As needed per department guidelinesESSENTIAL DUTIES AND RESPONSIBILITIESProficient with Hospital Information System-HIS and Laboratory Information Systems-LIS to release orders or register patients as needed.Performs patient registration, payment collection, data entry of demographic and insurance information and other procedures as necessary to support efficient sample processing.Transfers patient test requests from scripts, requisitions, and verbal orders into the HIS and laboratory computer systems.Answers and screen telephone calls in a professional and helpful manner.Resolve unusual or unclear test orders by contacting the physician, nurse, reference laboratory and documents actions taken. Refer all unresolved issues to the appropriate supervisor.Generates lists and labels. Runs daily reports.Reviews order monitor and investigate the collection summary report.Assess orders for special collection requirements; patient preparation and appropriate order of draw.Accurately identify patients using two patient identifiers. Proficiently perform phlebotomy on patient population to obtain blood specimens.Adheres to safety protocols and infection control practices at all times.Possess the ability to assess patient response to procedure and interact with the patient at a level that is understandable and comfortable for the patient. Assess patient reaction to procedures and adjust process as indicated. Obtain medical and supervisory assistance as necessary. Accurately identify and label specimens with patient name, date of birth, date and time of collection and collector code.Assure specimen integrity by using aseptic technique and following appropriate procedures.Proficiently collect other samples as indicated including throat swabs, MRSA swabs, urine samples, heel sticks, finger sticks, blood cultures and blood bank specimens.Performs arterial punctures to obtain blood specimens from adults including the appropriate collection charge.-RMH Phlebotomy onlyPerforms glucose tolerance and hormone stimulation specimen collection in the specified time increments, as well as accurate patient preparation.Performs research program, Lab One, and special collection kit specimen collection.Provides patient instruction in the collection and handling of personally collected specimens.Performs specialized sample collections including breath alcohol testing, random urine drug screens, pre-employment urine drug screens and legal urine drug screens.Receives and accessions collected specimens using LIS, examines for testing acceptability, centrifuges and aliquots specimens as needed and delivers to the appropriate section in the laboratory or batches specimens for courier pick-up.Appropriately notify testing personnel of stat requests.Accept specimens from a variety of internal and external customers; sort samples; resolve specimen identification or requisition issues; utilize LIS to appropriately receive specimens; package and track specimens for transportation to reference laboratories.Possess working knowledge of insurance processes specific to reference laboratories to assure billing is done in accordance with government regulations.Is knowledgeable of general insurance information as related to registration and basic rules related to billing such as proper use of collection dates.Drives laboratory personal vehicle to client sites, patient homes or facilities. Performs accurate specimen collection at client sites, patient homes or facilities. Transports specimens properly to the lab. Assure receipt of samples to the laboratory; Performs limited waived testing including blood glucose monitoring according to established procedures.At the discretion of the supervisor, perform rapid flu and strep tests, mono testing, pregnancy testing and dipstick urinalysis according to established procedures. Perform quality control procedures and proficiency testing accurately and as closely as possible to patient testing. Call critical results to the appropriate licensed caregiver and chart reports as needed.Depending on location may be required to perform electrocardiogram tracing ten lead and pediatric EKGs. Communicates critical results to authorized personnel-Only at legacy Rockford locationsPerform result entry in the LIS.Performs temperature checks.Cleans and checks laboratory glassware.Assists with inventory and maintenance of supplies at an appropriate level Submits orders for supply acquisition; receives and stocks supplies. Fills supply requests from clients and providers.Assists with orientation and training of new partners; coach in customer service excellence on an ongoing basis; assures competence of new partners prior to release of partner from training program; provide input for performance evaluations for phlebotomy partners to phlebotomy supervisor.Provides mentorship to phlebotomy staff as needed.Works collaboratively with supervisor to ensure adequate staffing and skill mix.Evaluate new products as necessary; provide written documentation of evaluation activities as required by regulatory agencies.Demonstrate exemplary phlebotomy skills with all types of patients; Use these skills to serve as a resource to the phlebotomy team.Takes ownership of the department; Identifies areas for improvement and makes suggestions to Phlebotomy Supervisor; Possesses ability to resolve issues.EDUCATION AND/OR EXPERIENCEHigh school diploma or equivalent preferredSuccessful completion of a phlebotomy course or previous phlebotomy experience preferred.Experience as a Paramedic, EMT, CNA or MA helpful.CERTIFICATION/LICENSUREPhlebotomy Certification preferredOTHER SKILLS AND ABILITIESN/ALEVEL OF SUPERVISIONMust be able to work independently with minimal supervision.PAY RANGE:$17.57 - $27.97Mercyhealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status.Mercyhealth offers competitive pay and benefits, including retirement, time off, on-demand pay, access to the Employee Assistance Program (EAP), and more. Click here for more details.At Mercyhealth, we don’t simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin.Mercyhealth has been nationally recognized for our commitment to our people and culture, including:#1 in the nation on AARP's Best Employers for Workers Over 50One of Working Mother magazine's 100 Best Companies for Working MothersA Top 50 Company and Top 10 Nonprofit for Executive Women