Phlebotomy Supervisor

TridentCare; Worcester (MA); On-site; USD 54,000 - 66,000; Full time

Job summary

TridentCare is seeking a Phlebotomy Operations Manager in Worcester, MA. You will oversee phlebotomy operations and staff across shifts, coordinate scheduling, and ensure timely, compliant service to facilities.

The role requires managing training, time records, and performance evaluations while collaborating with the Phlebotomy Manager and other departments to maintain high-quality phlebotomy services.

Qualifications

• Experience leading phlebotomy teams.

Responsibilities

• Oversees phlebotomy operations and personnel on all shifts, including scheduling available staff.
• Communicates facility concerns to area managers.
• Provides excellent customer service in coordination with field personnel.
• Maintains accurate time records and works with minimal supervision.
• Reviews phlebotomy competency and delivers training and in-service education.

Job description

• Salary : $60,000 USD per year
• Management
• Full-Time
• Requisition #: PHLEB031458

Description

Salary starting at $60,000.00/yr.

TASKS AND RESPONSIBILITIES:

• Oversees phlebotomy operations and personnel on all shifts including scheduling available staff in an efficient manner.
• Communicate Facility Concerns to Area managers
• Work with Area Managers and other Field personnel in such a way as to provide excellent customer service.
• Must be able to work under minimal supervision and accurately maintain time records.
• Regularly reviews phlebotomy competency, providing training, skills assessment and in-service education of assigned staff as required.
• Monitoring STAT’s, Peak & Trough and after hours specimen collection.
• Interacts with Phlebotomy Manager and Laboratory Director to ensure that these personnel are trained in such a way as to provide phlebotomy services satisfactorily and within local, state and federal regulations.
• Prepares and evaluates reports indicating phlebotomy production progress.
• Prepares regular and annual evaluations of phlebotomy staff.
• Works cooperatively with all other departments, including but not limited to: Laboratory Dispatch, Courier Dispatch, Couriers, Accessioning, Customer Service and Data Entry.
• Extensive knowledge of required specimen preservation, adequate patient preparation and specimen procedures. Monitors that personnel follow established protocols.
• Regularly reports to Phlebotomy Manager.
• Must conduct business in a professional and ethical manner and lead by example.
• Responsible to attend to the immediate needs of phlebotomy personnel.
• Constant in-service of phlebotomy personnel regarding safety, resident’s rights and conduct, company changes in policy, procedures and local, state and Federal Compliance.
• Diligently monitor phlebotomist personnel activities including time tracking, travel, general practices, provided operational reports.
• Assists with oversight of morning courier operations, scheduling available staff and monitoring routes.
• Minimal housekeeping of their assigned drop site and/or workstations.
• Review and approve phlebotomists working regular hours and overtime. Responsible for accurate and timely submission of time and mileage sheets to payroll department.
• Work cooperatively with payroll department & representative.
• Prepares and submit weekly activity report to Phlebotomy Manager.
• Attend Regional Phlebotomy meetings when scheduled.

Qualifications

Licenses & Certifications

Required

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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