Phlebotomy Supervisor

Quest Diagnostics Incorporated; Fort Walton Beach (FL); On-site; USD 51,000 - 70,000; Full time

Benefits offered by this job

Day 1 Medical

401(k) match

Annual incentive plans

Career advancement

Job summary

Quest Diagnostics Incorporated in Fort Walton Beach, FL, seeks a Phlebotomy Supervisor to oversee all PSCs, mobile, and in-office phlebotomy operations from Monday to Friday with rotational weekends. The role includes training staff, implementing SOPs, budgeting, and ensuring QA/QC and licensure compliance.

The position offers strong benefits and a pathway for career advancement. Eligible for annual incentive plans and performance bonuses based on results.

Qualifications

• Minimum two years of supervisory experience.
• Minimum five years' experience in phlebotomy or healthcare environments.
• Ability to communicate effectively in English.

Responsibilities

• Oversee daily operations of all facilities and PSCs.
• Implement SOPs for phlebotomy services.
• Ensure licensure requirements are met with QA/Medical Director offices.
• Maintain QA/QC documentation and reviews.
• Manage staffing, training, and performance.
• Prepare schedules with minimal overtime and adequate coverage.
• Prepare month-end reports and budgets.

Skills

Supervisory experience

Phlebotomy knowledge

Customer service

Communication

Job description

Phlebotomy Supervisor - Fort Walton Beach, FL, Monday to Friday, 6:00 AM to 3:00 PM, with rotational weekends

Pay range: $60,500+ per year

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits information:

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

Oversee functions of Patient Services that may include Mobile Phlebotomy, In-Office Phlebotomy and Patient Service Centers. The Supervisor will have responsibility for all activities of the function including but not limited to, training of all personnel, all daily operations and staffing of PSCs. Ensure maintenance of a safe, professional environment in all facilities supervised.

Responsibilities:

• Responsible for daily operations of all assigned facilities, PSCs, mobile and in-office phlebotomy.
• Implements SOPs for phlebotomy services in accordance with Quest Diagnostics guidelines.
• Where applicable, ensures all Federal, State & local licensure requirements are met, working with the QA and Medical Director's offices.
• Ensures all Laboratory testing QA/QC documentation is complete and reviewed as required.
• Oversees safety, maintenance, and cleanliness of facilities (including upgrades, repairs, etc.)
• Performs site visits at all assigned PSCs/ IOPs and mobile phlebotomy sites and document findings. Performs QA audits. Site visits scheduled appropriately to provide adequate supervision.
• Relocate/open/close PSCs, IOPs and RRLs.
• Oversees inventory process for supervised facilities.
• Participates in the interview, selection and hiring of new employees.
• Responsible for training, coaching, supervision and development of staff.
• Monitors on-going performance of employees; provides corrective action and counseling as required. Performs mid-year and annual performance appraisals.
• Holds regularly scheduled meetings for dissemination of all information to staff.
• Ensures all employees meet requirements for driving on company business.
• Tracks/enters time/attendance of employees.
• Prepares schedules with minimal overtime for employees.Maintains adequate coverage for all facilities.
• Prepares month-end reports.
• May perform training and onboarding of new Clients.
• Investigates/resolves and responds to customer complaints appropriately and effectively.
• Responsible to ensure Quest improvement and/or standardization initiatives are implemented.
• Assists in preparation of annual budget for areas of responsibility. Maintain budget control throughout the year in areas of responsibility.
• Supervisor participates to assure fiscal responsibilities of the department are met. This includes implementation of cost containment programs, management of overtime, and participation in standardization initiatives and needs assessment for capital expenditures.
• Participates on process improvement teams, or other initiatives to meet management objectives.
• Organizes and leads projects both within the workgroup and with cross-functional groups. May be required to give presentations and speak in groups.
• Demonstrates and lives the Values of Quest Diagnostics.
• All other duties as assigned, within scope of the position.

Qualifications:

Required WorkExperience:

• Minimum twoyears prior supervisory experience or demonstrated leadership experience
• Minimum fiveyears' experiencein phlebotomy, laboratory or other healthcare environments

Preferred Work Experience:

• Customer service in a retail or service environment preferred.

Physical and Mental Requirements:

• Extensive use of phone and PC
• Prolonged standing/sitting
• Fine dexterity with hands/steadiness
• Able tolift upto 25 pounds; may occasionally need to lift 40 pounds; carrying up to 15 pounds for several minutes at a time
• Talking
• Vision - requires constant mental visual attention to details.
• Walking
• Balancing
• Bending/Kneeling
• Pushing/Pulling
• Reaching/Twisting

Knowledge:

• The position requires the ability to effectively communicate in English.