Phlebotomy Supervisor

Quest Diagnostics Incorporated; Bakersfield (CA); On-site; USD 68,400 - 80,000; Full time

Benefits offered by this job

Medical benefits

Well-being programs

Annual health assessment

401(k) match

Employee stock purchase plan

Life and disability insurance

Job summary

Quest Diagnostics Incorporated in Bakersfield, CA is seeking a Phlebotomy Supervisor to oversee the Patient Services function, including Mobile Phlebotomy, In‑Office Phlebotomy, and Patient Service Centers. You will train staff, manage daily operations, and ensure a safe, professional environment across supervised facilities.

The ideal candidate has at least two years of supervisory experience and five years in phlebotomy or a healthcare setting, with strong organization and communication

Qualifications

• Minimum two years of supervisory or leadership experience.
• Minimum five years’ phlebotomy or healthcare experience.

Responsibilities

• Oversee daily operations of all assigned facilities, PSCs, mobile and in‑office phlebotomy.
• Implement SOPs for phlebotomy services in accordance with Quest Diagnostics guidelines.
• Where applicable, ensure all Federal, State & local licensure requirements are met, working with QA and Medical Director's offices.
• Ensure all Laboratory testing QA/QC documentation is complete and reviewed as required.
• Oversee safety, maintenance, and cleanliness of facilities (including upgrades, repairs, etc.).
• Perform site visits at all assigned PSCs/IOPs and mobile phlebotomy sites and document findings. Perform QA audits.

Skills

Supervisory experience

Phlebotomy experience

Communication skills

MS Office

Travel readiness

Education

Bachelor’s degree

High School diploma or equivalent

Tools

MS Office

Job description

Phlebotomy Supervisor — Bakersfield, CA (Mon – Fri 8:00 AM – 5:00 PM)

Pay range: $68,640 – $80,000 per year. Salary offers are based on relevant skills, training, experience, education, and certifications. Compensation may include an annual performance bonus.

Benefits

• Day 1 medical, supplemental health, dental & vision for full‑time employees working 30+ hours
• Best‑in‑class well‑being programs
• Annual, no‑cost health assessment (Blueprint for Wellness)
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 holidays plus 1 “MyDay” off
• FinFit financial coaching and services
• 401(k) pre‑tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy‑up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance (MyQuest for Education)
• Career advancement opportunities
• and so much more

Job Summary

Oversee the Patient Services function, which includes Mobile Phlebotomy, In‑Office Phlebotomy, and Patient Service Centers. The Supervisor is responsible for training staff, daily operations, staffing of PSCs, and ensuring a safe, professional environment in all supervised facilities.

Responsibilities

• Responsible for daily operations of all assigned facilities, PSCs, mobile and in‑office phlebotomy.
• Implement SOPs for phlebotomy services in accordance with Quest Diagnostics guidelines.
• Where applicable, ensure all Federal, State & local licensure requirements are met, working with the QA and Medical Director's offices.
• Ensure all Laboratory testing QA/QC documentation is complete and reviewed as required.
• Oversee safety, maintenance, and cleanliness of facilities (including upgrades, repairs, etc.).
• Perform site visits at all assigned PSCs/IOPs and mobile phlebotomy sites and document findings. Perform QA audits. Site visits are scheduled appropriately to provide adequate supervision.
• Relocate/open/close PSCs, IOPs and RRLs.
• Oversee inventory process for supervised facilities.
• Participate in the interview, selection and hiring of new employees.
• Responsible for training, coaching, supervision and development of staff.
• Monitor ongoing performance of employees; provide corrective action and counseling as required. Perform mid‑year and annual performance appraisals.
• Hold regularly scheduled meetings for dissemination of all information to staff.
• Ensure all employees meet requirements for driving on company business.
• Track/enter time/attendance of employees.
• Prepare schedules with minimal overtime for employees. Maintain adequate coverage for all facilities.
• Prepare month‑end reports.
• May perform training and onboarding of new clients.
• Investigate/resolve and respond to customer complaints appropriately and effectively.
• Ensure Quest improvement and/or standardization initiatives are implemented.
• Assist in preparation of annual budget for areas of responsibility. Maintain budget control throughout the year in areas of responsibility.
• Supervision participates to assure fiscal responsibilities of the department are met. This includes implementation of cost containment programs, management of overtime, and participation in standardization initiatives and needs assessment for capital expenditures.
• Participate on process improvement teams or other initiatives to meet management objectives.
• Organize and lead projects both within the workgroup and with cross‑functional groups. May be required to give presentations and speak in groups.
• Demonstrate and live the values of Quest Diagnostics.
• All other duties as assigned, within scope of the position.

Qualifications

Required Work Experience

• Minimum two years of prior supervisory experience or demonstrated leadership experience.
• Minimum five years’ experience in phlebotomy, laboratory or other healthcare environments.

Preferred Work Experience

• Customer service in a retail or service environment preferred.

Physical and Mental Requirements

• Extensive use of phone and PC.
• Prolonged standing/sitting.
• Fine dexterity with hands/steadiness.
• Able to lift up to 25 pounds; may occasionally need to lift 40 pounds; carrying up to 15 pounds for several minutes at a time.
• Talking.
• Vision – requires constant mental visual attention to details.
• Walking.
• Balancing.
• Bending/Kneeling.
• Pushing/Pulling.
• Reaching/Twisting.

Knowledge

• The position requires the ability to effectively communicate in English.

Skills

• Must be flexible and available based on staffing requirements; weekends, holidays, on‑call and overtime.
• Must have valid driver's license and clean driving record.
• Demonstrates good organization, communication, and interpersonal skills; able to manage concerns of patients and employees in a professional manner.
• Capable of handling multiple priorities in a high‑volume setting.
• Proficient PC skills including experience using MS Office applications.
• Must be able to make decisions based on established procedures and exercise consistent, independent, sound judgment.
• Must be able to manage individuals in multiple geographies/locations.
• Position requires travel.

Education

• Bachelor’s Degree in Business Administration, Healthcare or related field (Preferred).
• High School Diploma or Equivalent (Required).

Languages

• English (Required).

Licenses and Certifications

• Phlebotomy certification (required in certain states, e.g. California, Nevada, Washington and Louisiana) (Preferred).

Work Requirements

• Travel required.

Qualified applicants with arrest or conviction records will be considered for Employment in accordance with the following laws if applicable: the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.

Quest believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, information, assets, and products including sensitive information; accessing customer data or confidential information; partnering and regularly working with or supervising other Quest employees and interacting with Quest customers.

Equal Opportunity Employer

Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.