Phlebotomy - Phlebotomist II

MedStar Health; Carrboro (NC); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading healthcare organization is seeking a dedicated Patient Services Representative II (PSR II) in Carrboro, NC. The PSR II will be responsible for drawing blood samples, ensuring specimen accuracy, and providing excellent customer service to patients in a high-volume setting. Candidates must have at least three years of phlebotomy experience and be committed to maintaining confidentiality and accuracy in patient information. Flexibility in scheduling and travel between multiple locations is required.

Qualifications

• 3 years of phlebotomy experience, including pediatric and geriatric collections.
• Excellent communication and customer service skills.
• Available to work flexible hours, including weekends and overtime.

Responsibilities

• Draw quality blood samples and prepare specimens for testing.
• Maintain accurate records and ensure a professional environment.
• Communicate effectively with patients regarding procedures.

Skills

Phlebotomy skills

Customer focus

Ability to work independently

Education

High school diploma or equivalent

Medical assistant or paramedic training

Phlebotomy certification

Job description

Is Covid Vaccination Required?: No
Is Position Eligible for Remote Work?: No
State of Credentials Licenses Required: NA
Shift/Time Zone: EST / 8 to 1700

Job Description: The Patient Services Representative II (PSR II) represents the face of our company to patients who come in, both as part of their health routine or for insights into life-defining health decisions. The PSR II draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. The PSR II has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner. The PSR II will demonstrate Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information. Successful applicants may be assigned to a doctor's office, a patient service center or as business needs dictate.

Under the direction of the area supervisor, perform daily activities accurately and on time.
Maintain a safe and professional environment.
Performs with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures.
Perform verification of patient demographic info / initials including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct.
Maintains required records and documentation.
Demonstrates organizational commitment and promotes a positive image to patients, clients, employees and the public in general.

Job Requirements:
Ability to provide quality, error free work in a fast-paced environment.
Ability to work independently with minimal on-site supervision.
Excellent phlebotomy skills to include pediatric and geriatric.
Flexible and available based on staffing needs, which includes weekends, holidays, on-call and overtime.
Committed to all Policies & Procedures including Company dress code, Employee Health & Safety, and Everyday Excellence Guiding Principles.
Must be able to make decisions based on established procedures and exercise good judgment.
Must have reliable transportation, valid driver license, and clean driving record, if applicable.
Travel and flexible hours required to work multiple locations and required to cover at Patient Service Center/In-Office Phlebotomy locations with minimal notice.
Capable of handling multiple priorities in a high-volume setting.
Must demonstrate Superior Customer Focus; ability to communicate openly and transparently with peers, supervisors and patients; ability to accelerate and embrace change; and knowledge of our business.

Training locations may vary based on trainer availability.

Required Education:
High school diploma or equivalent REQUIRED.
Medical training: medical assistant or paramedic training preferred.
Phlebotomy certification preferred. Required in California, Nevada, and Washington.

Work Experience:
THREE years phlebotomy experience required, inclusive of pediatric, geriatric and capillary collections.
Minimum 2 years in a Patient Service Center environment preferred.
Customer service in a retail or service environment preferred.
Keyboard/data entry experience.
Additional Job Details: Must list home city/commute time to jobsite on resume - rate is based on years of DIRECT EXPERIENCE as listed in resume. Overlapping roles do not count twice. Please refer to Southeast rate card breakdown provided by Broadleaf

Candidate must have reliable transportation to get to/from worksite without issue (bus, Uber, rideshare is not reliable transportation). Must be available to work whenever scheduled, BE ON TIME, and stay for the entire shift. Excessive absenteeism/tardiness is not tolerated and will be cause for termination

Please ensure that you are verifying the commute time to/from the physical work location when submitting candidates. Candidates need to be within a 20-25 min commute window to ensure their ability to travel to/from the site for coverage.