Phlebotomy Lead Technician - Specimen Care

U.S. Department of Veterans Affairs; Phoenix (AZ); On-site; USD 60,000 - 85,000; Full time

Job summary

The Lead Medical Technician role at the U.S. Department of Veterans Affairs oversees the Specimen Procurement & Processing Department within Pathology and Laboratory Medicine Service.

You will collaborate with the Phlebotomy Supervisor and team to meet program and production goals while delivering timely phlebotomy service to veterans with excellent customer care. Required experience includes phlebotomy, clinical laboratory familiarity, and leadership in a fast-paced setting.

Qualifications

• Proficiency in basic written and spoken English as required by 38 U.S.C. 7402(d).
• Minimum one year of specialized experience in medical laboratory support or related fields.
• Graduate education or internship can meet experience requirements; transcript required.

Responsibilities

• Provide customers with laboratory information, supplies, collection instructions, and referrals to the appropriate sections for test-specific information.
• Interact with internal and external customers in a courteous and professional manner.
• Handle conflicts and problems with customers constructively and appropriately.
• Prepare monthly schedules/duty assignments for all staff in the Phlebotomy Department when the Phlebotomy Supervisor is unavailable.
• Assign personnel to subsections (send outs, inpatient, outpatient, STAT draws, AM rounds) to ensure timely work and quality standards.
• Adapt staffing to workflow changes, peak operation periods, and personnel availability.
• Receive and accession specimens properly and ensure correct processing and labeling.
• Enter and verify results; follow up on misdraws, deletions, cancellations, and incomplete orders.

Skills

Phlebotomy

Laboratory support

Education

Graduate education

Job description

The Lead Medical Technician role at the U.S. Department of Veterans Affairs oversees the Specimen Procurement & Processing Department within Pathology and Laboratory Medicine Service.

You will collaborate with the Phlebotomy Supervisor and team to meet program and production goals while delivering timely phlebotomy service to veterans with excellent customer care. Required experience includes phlebotomy, clinical laboratory familiarity, and leadership in a fast-paced setting.