Phlebotomy & Lab Support Assistant (Full‑Time)

Comunidade Metodista; Sevierville (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

LeConte Medical Center, part of Covenant Health, Sevierville, TN, is seeking a Lab Assistant, General Laboratory for full-time day shift. Responsibilities include collecting venous/capillary samples, processing orders, handling confidential patient information, and supporting LIS/HIS systems, with emphasis on accuracy and patient safety.

The role requires strong clerical skills, adherence to lab procedures, and ability to travel locally as needed.

Responsibilities

• Customer service and OP collection is recognized as the first priority.
• Assures the registration process is handled in a professional manner with attention to accuracy, completeness, and efficiency.
• Gathers all demographic, medical and financial information from outpatients in a courteous and effective manner utilizing the HIS to record data.
• Transcribes medical orders and diagnosis accurately and in a timely manner, orders the appropriate laboratory tests as indicated for outpatients, lab contracts, and specimens. Follows-up on all verbal orders with requests for written orders.
• Responsible for answering the departmental telephones and transferring calls to proper laboratory/pathology section; follows through with problem resolution; assists physicians/staff in obtaining, faxing or telephone receipt of laboratory test results; and responsible for strict adherence to proper handling of confidential test results.
• Responsible for use of HIS, LIS and reference lab computer systems (i.e. Mayo, SLI, etc.) as appropriate for specific hospital facility.
• Knowledgeable of manual systems for ordering, collection, verification, and charting in instances of computer failure.
• Properly processes, all specimens including accessioning; recognition of test priorities; centrifugation; separation/distribution of shared specimens; separation/processing, logging, tracking of specimens for transport to off-site reference labs; proper labeling of aliquots; special collection requirements; special storage/shipment instructions (i.e. ice, dry ice, ambient temps, refrigerate, etc.).
• Properly collects blood samples from venous and/or capillary (heel or finger) sites as required by facility. Proper use of the Hollister Ident-A-Band system for labeling Blood Bank specimens. Proper use of aseptic technique in the collection of blood culture specimens. Accurately labels all specimens.
• Strict adherence to proper identification of patients, by following current national patient safety goals.
• Strict adherence to proper disposal of needles/sharps, and used gloves during phlebotomy.
• Maintain clerical and phlebotomy work areas in a neat and sanitary manner.
• Responsible for the daily quality review of written physician's orders to detect errors in test orders, diagnosis, physician's name, insurance coverage, and documents problem resolution etc. File orders appropriately and manages filing system. Responsible for notification of Sr. Lab Assistant or Manager for timely correction of errors.
• Properly prints/sorts/faxes/charts inpatient Laboratory, Pathology, and Imaging reports, and mails or distributes outpatient reports as needed.
• Responsible for participation in Laboratory performance improvement activities.
• Complies with Laboratory policies and procedures, including Exposure Control, Chemical Hygiene Plan, Disaster Plan, the Joint Commission standards, CLIA and State regulations.
• Attends General Laboratory meetings and section meetings as required. Responsible for review and sign-off on communication log/memo notebook.
• May be a resource for difficult sticks.
• Local travel required.
• Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested.
• Perform other related duties as assigned or requested.

Job description

LeConte Medical Center, part of Covenant Health, Sevierville, TN, is seeking a Lab Assistant, General Laboratory for full-time day shift. Responsibilities include collecting venous/capillary samples, processing orders, handling confidential patient information, and supporting LIS/HIS systems, with emphasis on accuracy and patient safety.

The role requires strong clerical skills, adherence to lab procedures, and ability to travel locally as needed.