Phlebotomy and Customer Service Specialist ( Per Diem Float/Day & Evening Shifts)

Penn Medicine; Lancaster (Lancaster County); On-site; USD 60,000 - 80,000; Part time

Job summary

Penn Medicine seeks a Per Diem Phlebotomist/Customer Service Specialist to support outpatient lab testing across multiple locations. This role involves patient interaction, specimen collection, and administrative duties, requiring flexibility and strong customer service skills. Join a leading academic medical center dedicated to innovative care and research.

Benefits

Prepaid tuition assistance programs

Qualifications

• Completion of formal training and annual competency evaluation.
• One year of clerical or customer service experience.
• Experience with basic keyboarding and office equipment.

Responsibilities

• Perform venipuncture and specimen collection in an ambulatory setting.
• Provide patient scheduling, registration, and insurance verification.
• Support inbound and outbound calls to patients and guests.

Skills

Customer Service

Phlebotomy

Communication

Education

High school diploma or equivalent

CPR Certification - American Heart Association BLS

Job description

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical, and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

HOURS/LOCATION:

Per Diem Phlebotomist/Customer Service Specialist: 0.1 FTE Position is designed to support coverage across all outpatient lab testing sites as needed. This role requires flexibility and the ability to travel to any of our 17 outpatient locations, which include: Columbia, County Line, Crooked Oak, Downtown Pavilion, Ephrata, Harrisburg Avenue, Kissel Hill, Lebanon, Lincoln, Manheim, Norlanco, Parkesburg, Strasburg, Suburban Pavilion, Walter Aument, Willow Lakes, Women’s & Babies Lab Testing. Hours could vary anywhere between 6:00 am and 8:00 pm.

Summary:

• Provides complete and accurate patient scheduling, registration, insurance verification, ordering of tests, and coordination of applicable screening, diagnostic, physician office, and outpatient hospital services. Capable of coordinating and communicating effectively during increased volumes or with complex patients. This position requires clinical skills in phlebotomy, EKG, holter monitors, point-of-care testing, and specimen collection. Maintains required competency skills.
• Qualified individuals must have the ability with or without reasonable accommodation to perform the following duties:

Phlebotomy

• Performs venipuncture and capillary specimen collection in an ambulatory setting.
• Validates patient identity, specimen integrity, and maintains working knowledge of specimen requirements and all clinical protocols.
• Documents all stages of specimen collection in required computer systems including investigating and processing orders, receiving specimens, canceling tests, running collection lists, and producing and using reconciliation reports.
• Maintains clinical skills necessary to perform duty job.
• Completes cleaning tasks utilizing regulatory standards.
• Performs maintenance and inventory of equipment and supplies according to department standards.

Registration

• Performs complete and accurate patient registration including walk-in, check-in, and scheduled appointments.
• Demonstrates ability to adapt and perform during times of high volumes and high patient acuity. Skills to service both inpatient and outpatient as necessary.
• Supports inbound and outbound calls to or from patients, guests, or appropriate parties, providing services and relaying messages using established protocols.
• Verifies patient, guarantor, coverage, and hospital account information. Performs referral authorization processes and enters test orders.
• Understands insurance coverage and referral requirements. Performs electronic and manual verification of insurance coverage and applies responses accurately.
• Prepares and releases records or orders in the e-Health record. Scans necessary documents into the medical record, understanding the importance of documentation.
• Completes patient scheduling and registration work queues according to standards. Resolves work queue issues and missing registration items via electronic medical record.
• Discusses co-pays, out-of-pocket expenses, pre-appointment prep, and arrival times with patients.
• Supports Point of Service Collections and collects patient financial obligations as needed.

Secondary Duties:

• Additional clinical procedures such as EKG, holter monitors, 24-hour blood pressure, or vital signs.
• Other duties as assigned.

Responsibilities:

Minimum Required Qualifications:

• High school diploma or equivalent.
• Completion of educational requirements with formal training; supervision for initial competency; annual competency evaluation and training.
• CPR Certification - American Heart Association BLS required within 30 days of hire.
• One year of clerical, customer service, or administrative support in a customer-oriented organization.
• One year experience with basic keyboarding, PC use, and office equipment.

Preferred Qualifications:

• Previous phlebotomy or registration experience (training provided upon hire).
• One year of Epic or equivalent Electronic Medical Record experience.

We believe that the best care for our patients starts with the best care for our employees. Our benefits help employees stay healthy and include one of the region's finest prepaid tuition assistance programs. Penn Medicine employees are committed to our mission, making medical advances to help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, victim status, citizenship, military status, or any other protected status by law.