Phlebotomy and Customer Service Specialist Kissel Hill Outpatient Lab(Full Time/Day & Evening Shift)

Penn Medicine; Lititz (Lancaster County); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in healthcare is seeking dedicated individuals to join their team. This role involves providing essential patient services, including scheduling and registration, while also performing clinical tasks such as phlebotomy and EKG procedures. As a key contributor to patient care, you'll collaborate with a diverse team of professionals committed to improving health outcomes. With a focus on employee well-being, this position offers comprehensive benefits and opportunities for growth. If you're passionate about making a difference in healthcare, this is the perfect opportunity for you.

Benefits

Comprehensive Compensation Package

Tuition Assistance

Health and Well-being Programs

Qualifications

• High school diploma or equivalent required.
• One year of clerical or customer service experience preferred.

Responsibilities

• Provides patient scheduling, registration, and insurance verification.
• Performs phlebotomy and maintains competency skills.

Skills

Phlebotomy

Customer Service

Insurance Verification

Communication

Clerical Skills

Education

High School Diploma

CPR Certification

Tools

Epic EMR

Job description

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical, and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Hours

Full Time (32 hours/week):

• Monday 10:00 am - 4:30 pm
• Tuesday/Wednesday/Thursday 12:30 pm - 8:00 pm
• Friday 12:30 pm - 6:00 pm
• Rotational Saturday schedule

Summary

• Provides patient scheduling, registration, insurance verification, test ordering, and coordination of services. Capable of communicating effectively during high volumes or with complex patients. Requires clinical skills in phlebotomy, EKG, holter monitors, point-of-care testing, and specimen collection. Maintains competency skills.
• Performs duties including:
• Phlebotomy: venipuncture, specimen collection, patient verification, documentation, equipment maintenance
• Registration: patient check-in, appointment scheduling, high-volume adaptability, service to inpatient and outpatient, communication with patients and providers, insurance verification, record management, patient education on costs and preparations, and collection of patient financial obligations
• Secondary duties: clinical procedures like EKG, holter monitors, vital signs, and other duties as assigned

Minimum Qualifications

• High school diploma or equivalent
• Completion of educational requirements with ongoing competency evaluation
• CPR Certification (American Heart Association) within 30 days of hire
• One year of clerical, customer service, or administrative support experience in a customer-oriented organization
• Proficiency in keyboarding, computer use, and office equipment

Preferred Qualifications

• Previous phlebotomy or registration experience (training provided)
• Epic or equivalent Electronic Medical Record experience (1 year)

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs support health and well-being, including a comprehensive compensation package and tuition assistance. Penn Medicine employees are committed to our mission, making advances to help people live longer, healthier lives.

Equal Opportunity Statement

We are an Equal Opportunity and Affirmative Action employer. Candidates are considered without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, age, disability, marital status, familial status, genetic information, victim status, citizenship, military status, or any other protected status by law.