Phlebotomy and Customer Service Specialist Float ( Pier Diem/Day & Evening Shifts)

Penn Medicine; Lancaster (Lancaster County); On-site; USD 35,000 - 45,000; Full time

Job summary

Penn Medicine seeks a Phlebotomy and Customer Service Specialist Float to support patient scheduling, registration, and specimen collection across various outpatient settings. This entry-level position requires strong customer service skills and a high school diploma, with the added benefit of comprehensive support and a strong teamwork environment.

Benefits

Comprehensive benefits

Supportive work environment

Qualifications

• High school diploma required; CPR certification within 30 days of hire.
• At least 1 year of clerical or customer service experience in healthcare.

Responsibilities

• Perform venipuncture and specimen collection.
• Register patients and support insurance processes.
• Conduct clinical procedures like EKGs as needed.

Skills

Customer Service

Patient Communication

Clerical Skills

Education

High school diploma or equivalent

CPR certification

Tools

Epic

Job description

Phlebotomy and Customer Service Specialist Float (Pier Diem/Day & Evening Shifts)

Join to apply for the Phlebotomy and Customer Service Specialist Float (Pier Diem/Day & Evening Shifts) role at Penn Medicine, University of Pennsylvania Health System.

Overview

Penn Medicine is dedicated to providing high-quality care, conducting innovative research, and educating future medical leaders. Working here means collaborating with top professionals across disciplines.

This role involves providing patient scheduling, registration, insurance verification, and specimen collection including phlebotomy, EKG, and point-of-care testing across various outpatient laboratory sites in regions like Columbia, County Line, Crooked Oak, and more. The position primarily floats between labs, including weekends.

Responsibilities

• Perform venipuncture, specimen collection, and maintain specimen integrity.
• Register patients accurately and support insurance and referral processes.
• Perform clinical procedures such as EKG and holter monitors as needed.
• Support patient communication regarding appointments, co-pays, and pre-visit instructions.

Minimum Qualifications

• High school diploma or equivalent.
• CPR certification within 30 days of hire.
• At least 1 year of clerical or customer service experience in a healthcare setting.

Preferred Qualifications

• Experience in phlebotomy or registration preferred.
• Experience with Epic or similar electronic medical records.

Additional Information

We offer comprehensive benefits and a supportive work environment. Penn Medicine is an Equal Opportunity Employer.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Industries: Healthcare, Non-profit, Government