Phlebotomy and Customer Service Specialist Downtown Pavilion ( Part Time Evening & Day Shifts)

Penn Medicine; Lancaster (Lancaster County); On-site; USD 30,000 - 50,000; Part time

Job summary

An established industry player in healthcare seeks a dedicated part-time professional to join their team. This role involves patient scheduling, registration, and performing essential clinical tasks like phlebotomy and EKG. The ideal candidate will thrive in a collaborative environment, supporting high-volume patient interactions while ensuring accurate documentation and compliance with clinical protocols. This position offers the opportunity to contribute to a mission-driven organization focused on patient care and employee well-being, with a comprehensive benefits program designed to support a healthy work-life balance.

Benefits

Tuition Assistance

Comprehensive Benefits Program

Health and Wellness Programs

Qualifications

• High school diploma or equivalent required.
• One year of clerical or customer service experience preferred.

Responsibilities

• Coordinate patient scheduling, registration, and insurance verification.
• Perform phlebotomy and maintain clinical skills.

Skills

Phlebotomy

Customer Service

Insurance Verification

Clerical Skills

EKG

Education

High School Diploma

CPR Certification

Tools

Epic Electronic Medical Record

Job description

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical, and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

HOURS: Part Time (20 hours/week) Lab Hours of operation are Monday-Friday 3 pm-7 pm. Every 3rd Saturday rotation 5:45 am-Noon. Every 4th Sunday rotation 8:45 am-1 pm. No Holidays.

Summary:

1. Provides complete and accurate patient scheduling, registration, insurance verification, ordering of tests, and coordination of applicable screening, diagnostic, physician office, and outpatient hospital services. Capable of coordinating and communicating effectively during increased volumes or with complex patients. This position requires clinical skills in phlebotomy, EKG, holter monitors, point-of-care testing, and specimen collection. Maintains required competency skills.
2. Qualified individuals must have the ability, with or without reasonable accommodation, to perform the following duties:
3. Phlebotomy: Performs venipuncture and capillary specimen collection in an ambulatory setting, validates patient identity, specimen integrity, and maintains knowledge of specimen requirements and clinical protocols, documents all stages of specimen collection in computer systems, and maintains clinical skills.
4. Registration: Performs complete and accurate patient registration, supports high-volume and high-acuity situations, manages inbound and outbound calls, verifies insurance coverage, and manages electronic and manual verification processes. Prepares and releases records, completes work queues, communicates with patients about financial obligations, and supports Point of Service Collections.
5. Additional clinical procedures such as EKG, holter monitors, 24 hr blood pressure or vital signs.
6. Other duties as assigned.

Minimum Required Qualifications:

• High school diploma or equivalent.
• Completion of educational requirements with ongoing competency evaluations.
• CPR Certification - American Heart Association BLS required within 30 days of hire.
• One year of clerical, customer service, or administrative support experience in a highly customer-oriented organization.
• One year experience with basic keyboarding, PC use, and office equipment.

Preferred Qualifications:

• Previous phlebotomy or registration experience (training provided upon hire).
• One year of Epic or equivalent Electronic Medical Record experience.

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program, including a notable tuition assistance program. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship, military status, or any other protected status by law.