Phlebotomy and Customer Service Specialist Downtown Pavilion Lab (Full Time /Early Day Shift)

Penn Medicine; Lancaster (Lancaster County); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in healthcare seeks dedicated professionals to join their team. This role involves providing essential patient scheduling, registration, and insurance verification services. You'll utilize your clinical skills in a fast-paced environment, ensuring the highest level of care for patients. The position offers a comprehensive compensation package and opportunities for professional growth. If you are passionate about making a difference in healthcare and enjoy working collaboratively, this is the perfect opportunity for you.

Benefits

Comprehensive Compensation Package

Tuition Assistance

Employee Benefits Programs

Qualifications

• Requires clinical skills in phlebotomy, EKG, and specimen collection.
• One year of clerical or administrative support experience is needed.

Responsibilities

• Provides patient scheduling, registration, and insurance verification.
• Performs phlebotomy and manages medical records during high volumes.

Skills

Phlebotomy

Customer Service

Insurance Verification

Registration Procedures

Basic Computer Skills

Education

High School Diploma or Equivalent

Tools

Epic EMR

Job description

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical, and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

HOURS: Full Time (36 hours/week) Early day shift. 5:45 am- 1:15 pm Mon-Fri. Every 3rd Saturday rotation 5:45 am-Noon. Every 4th Sunday rotation 8:45 am-1 pm. No holidays. This position is in a high-paced environment registering for multiple modalities.

Summary:

• Provides patient scheduling, registration, insurance verification, ordering tests, and coordinating screening, diagnostic, physician office, and outpatient hospital services. Capable of coordinating and communicating effectively during increased volumes or with complex patients. Requires clinical skills in phlebotomy, EKG, holter monitors, point-of-care testing, and specimen collection. Maintains required competency skills.
• Performs duties including:
• Phlebotomy: venipuncture, specimen collection, validating patient identity, documenting procedures, maintaining specimen integrity, and adhering to protocols.
• Registration: complete patient registration, adapt during high volumes, support inbound/outbound calls, verify insurance, and manage medical records.
• Performs secondary duties such as additional clinical procedures and other assigned tasks.

Responsibilities:

Minimum Required Qualifications:

• High school diploma or equivalent.
• Completion of educational requirements with ongoing competency evaluations.
• CPR Certification (American Heart Association) required within 30 days of hire.
• One year of clerical, customer service, or administrative support experience.
• Experience with basic keyboarding, computer use, and office equipment.

Preferred Qualifications:

• Previous phlebotomy or registration experience (training provided).
• Experience with Epic or similar Electronic Medical Record systems.

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs support health and professional growth, including a comprehensive compensation package and tuition assistance. Penn Medicine employees are engaged and committed to our mission. Together, we aim to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, age, disability, marital status, familial status, genetic information, victim status, citizenship, military status, or any other protected status.