Phlebotomist - Zephyhills

Florida Medical Clinic Orlando Health; Florida; On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Tuition reimbursement

Public Service Loan Forgiveness (PSLF)

Comprehensive health/dental/vision

Well-being programs

Employer retirement match (up to 5%)

Paid parental leave (4 weeks)

Paid time off (PTO)

Flexible leave options

Fertility/adoption assistance

Pet insurance

Job summary

Florida Medical Clinic Orlando Health is seeking a Phlebotomist to perform phlebotomy, specimen processing, and clerical duties in a fast-paced Laboratory department. The role requires proficient phlebotomy skills across pediatric and geriatric patients, accurate specimen handling, and strong computer aptitude.

The position involves front office support, processing specimens, and coordinating with Lab operations across multiple FMC locations.

Qualifications

• High School diploma or equivalent required.
• Phlebotomy certification from ASCP, NPA, ASPT, NHA or equivalent with a 100 patient collections experience.
• Excellent interpersonal and communication skills required.
• Strong computer proficiency and ability to lead others are essential.

Responsibilities

• Front Office: assist in patient registration, verify insurance, collect payments, and manage calls.
• Phlebotomy: perform phlebotomy, label specimens, prepare for transport, and ensure proper ABN handling.
• Back Office: prepare reports, handle billing entries, and transmit results to appropriate labs.
• Processing Specimens: spin down, prepare specimens for transport, and manage STATs per protocol.
• Inventory: maintain supplies, monitor levels, and place routine orders.
• Computer Utilization: operate Intergy/Flex-e Suite, print demographics, and register new patients.
• Other Related Functions: maintain clean work area, travel to FMC locations as needed, and provide excellent customer service.

Skills

Interpersonal skills

Communication

Computer proficiency

Phlebotomy expertise

Leadership/people skills

Education

High School diploma or equivalent

Phlebotomy certification (ASCP/NPA/ASPT/NHA) or equivalent

Job description

Florida Medical Clinic Orlando Health

Job Title: Phlebotomist

Schedule Hours: Monday - Friday 7am - 4pm

Department: Laboratory

Location: 38111 Market Square Drive ZH FL

Position Summary

This position is expected to function independently or with minimal supervision in all laboratory areas and duties including but not limited to, performing phlebotomy, specimen processing, and clerical duties, all of which are to be performed in a timely and efficient manner. Display competence in performing all the job expectations described with in this job description. It is expected that all Lab Assistant II be proficient in all areas of Phlebotomy, Specimen Processing and Clerical duties and be able to assist with the laboratory operation should a temporary absence of supervision occur.

Why is Florida Medical Clinic Orlando Health your best place to work?

• Education & Career Growth - Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.
• Health & Wellness - Comprehensive medical, dental, vision, free virtual visits, and well-being programs.
• Financial & Retirement - Up to 5% employer match on retirement contributions.
• Work-Life Balance - Four weeks of paid parental leave, PTO, and flexible leave options.
• Family & Pet Support - Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.

What You Will Do

Front Office Functions

• Provides support in the areas of patient registration, demonstrates a thorough knowledge of third-party reimbursement requirements and regulations
• Performs start up duties prior to opening Lab
• Adds tests for add-ons and handles recollects
• Properly charges STATs to HMO’s
• Copies of insurance cards
• Uses proper stamps on orders such as FROZEN, Labcorp, Quest
• Prints daily logs
• Dispenses Petty Cash
• Faxes reports from previous day
• Handling of drug screens collections
• Quotes lab prices
• Making deposits
• Print labels for requisitions and specimens
• Properly obtains ABN forms for Medicare patients
• Obtains orders from Intergy or patients
• Obtains and uses valid diagnosis codes
• Properly identification of patients
• Collects any monies from patients and issue receipts
• Challenges ambiguous orders and handles according to protocol, and taking takes verbal orders
• Verify patient insurance information
• Provide services for patients and doctors’ offices such as lab results
• Directs incoming faxes to correct personnel
• Answers phone and assist callers, properly transfers calls
• Properly calls or faxes any panic or stat results to appropriate provider per written protocol
• Quantity/Timeliness of work that produces optimal productivity
• Performing tasks with minimal errors
• Understands and has the know how to perform assigned tasks
• Ability to master and understand new work routines in this area
• Degree and willingness to put forth in performing these tasks

Phlebotomy

• Properly identifies patient at draw point
• Verify orders and requisitions match, checking all tests
• Perform peripheral IV insertion
• Communication with immediate supervisors(s) on any issues that may impact patient care

Uses proper phlebotomy technique

• Ensures ABN is properly filled out and signed
• Uses Personal Protective Equipment when performing venipuncture
• Properly prepares specimen for transport
• Labels specimens properly
• Supplies proper information on requisitions pertaining to draw such as Date, time, initials, number and type of tube drawn
• Properly interprets orders
• Able to draw 6 patients an hour (35 to 40 patients per day)
• Rarely needs a butterfly to draw patients. (Ask assistance before using a butterfly)
• Keeps requisitions filed in folder and assists with preparing the folders for scanning
• Provides phlebotomy services to doctor’s offices when needed such as Special Procedures and Family Practice

Back Office

• Prepares reports for distribution
• Loads any specimens passed through
• Supplies missing billing information such diagnosis to remote labs
• Works internal billing charges, no more than 3 days behind
• Keeps daily requisitions filed correctly and neatly
• Works outstanding tests report for LabCorp and Quest
• Works error logs for LabCorp and Quest
• Retrieves results and transmit requisitions when needed
• Directs incoming mail to correct personnel
• Performs mail-outs daily, obtaining correct addresses for outside providers

Processing Specimens

• Properly spin down specimens when needed, checking for fibrinogen and clots
• Pour off any specimens needed for special transport tubes
• Prepare specimens for transportation with couriers
• Distributes and handles STATs according to protocol
• Performs “Clean-outs” in Flex-e Suite

Inventory

• Keeps accurate Inventory of supplies
• Checks and monitors supply levels weekly, not running out
• Orders supplies on a scheduled routine basis such as monthly
• Distributes supplies to remote labs such as in-house tubes
• Distribute supplies to patients with instructions
• Keeps supply area neat and clutter free

Computer Utilization

• Knows how to look up results and print in Intergy, Flex-e Suite, LCM
• Knows how to print patient demographic sheets and insurance cards
• Can load insurances into Intergy and set proper coverage
• Create requisitions in Clinicians for Labcorp, Quest, LIS
• Can perform Result retrieval and transmissions
• Able to print billing reports or work lists for STAT, MAIL, and Fax logs
• Performs “Clean-outs” in Flex-e Suite
• Able to register a new patient in Intergy or make changes to existing information
• Properly loads drug studies
• Knowledge of hospital and laboratory information systems, specimen processing, billing, reference testing and scheduling
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards
• Maintains compliance with all Orlando Health policies and procedures
• Performs all other duties as assigned

Other Related Functions

• Maintains an organized and clean work area
• Places phones on and off service at the appropriate time
• Participates in maintenance of office supplies
• Performs other incidental and related duties as required and assigned
• Travel to different FMC work locations as requested not limited to Zephyrhills, Dade City, Land O’ Lakes, Wesley Chapel, Tampa, Brandon.
• Ability to work flexible hours to meet the needs of the department
• Always maintains positive customer service relationships and proactively responds to customer service issues

Qualifications

• High School Graduate of equivalent required.
• Excellent interpersonal and communication skills
• Strong computer proficiency
• Demonstrated ability to lead people and get results through others
• Ability to plan, organize and manage multiple priorities
• Excellent Phlebotomy skills for both pediatric and geriatric patients
• Must obtain within six (6) months of hire; phlebotomy certification from
• American Society for Clinical Pathology (ASCP)
• National Phlebotomy Association (NPA)
• American Society of Phlebotomy Technicians (ASPT)
• National Health career Association (NHA) or any certification program requiring a phlebotomy rotation with a minimum of 100 patient collections.
• CPR Certification required

Experience

• MINIMUM 1 year experience required
• Excellent interpersonal and communication skills
• Strong computer proficiency
• Demonstrated ability to lead people and get results through others
• Ability to plan, organize and manage multiple priorities
• Excellent Phlebotomy skills for both pediatric and geriatric patients