Phlebotomist Trainee

University of Rochester; City of Rochester (NY); Presencial; USD 26 000 - 36 000; Tempo integral

Resumo da oferta

The University of Rochester is seeking an entry‑level Phlebotomy Trainee to complete a 12‑week on‑the‑job training program and assist with outpatient access duties.

You will receive hands‑on phlebotomy training, patient registration, and specimen handling, in a fast‑paced hospital environment, while delivering friendly, accurate service to diverse patients.

Qualificações

• Demonstrated ability to word process documents and enter data into a database.
• Experience in customer service and administrative tasks is preferred.
• Medical terminology experience is helpful but not required.

Responsabilidades

• Completes 80 hours of phlebotomy training and 20 hours of client services training.
• Performs phlebotomy duties following safety and HIPAA protocols.
• Greets patients, verifies identity, and processes patient demographics accurately.
• Handles patient information and coordinates with laboratory services.

Conhecimentos

Word processing

Data entry

Customer service

Formação académica

High School diploma or equivalent

1 year of related work experience

Descrição da oferta de emprego

Job Location (Full Address): 220 Hutchison Rd, Rochester, New York, United States of America, 14620

Opening:

Worker Subtype: Regular

Time Type: Full time

Scheduled Weekly Hours: 40

Department: 500292 Phlebotomy

Work Shift: UR - Day (United States of America)

Range: UR URCA 204 H

Compensation Range: $19.15 - $25.85

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Responsibilities

Completes a 12 week on-the-job training program in phlebotomy and outpatient access administrative duties, including receiving classroom instruction, laboratory observation, and hands‑on training in patient settings. Topics include, but are not limited to, customer service, reception, patient registration, human anatomy and physiology, and blood collection protocols and techniques. Performs functions associated with patient information processing for laboratory visits.

ESSENTIAL FUNCTIONS

• Successfully completes 80 hours of phlebotomy training, including 100 successful venipunctures.
• Completes 20 additional hours of training in client services and specimen management to meet certification requirements.
• Upon completion of the associated Mandatory New Hire Trainings, completes duties as a trainee of phlebotomy. Confirms orders prior to collection per protocol. Labels samples in front of the patient per protocol. Performs safe venipuncture, following all age‑specific, infection control, and safety protocols. Greets patients to initiate positive laboratory experience, requests patient identification, assures use of two identifiers to verify the correct patient. Protects Personal Health Information (PHI) for patients as indicated by HIPAA regulations. Ensures cleanliness and order in the waiting room/lobby. Collects patient demographic and insurance information in an efficient, customer‑oriented manner. Accurately verifies patient demographics.
• Completes phlebotomy new hire employee mandatory trainings in LMS. Completes additional trainings, including eRecord training, lab information system registration and login, specimen receiving, client services, and receiving and registering new patients in the Patient Service Centers.
• Completes 50 hours of lecture on the Essentials of Phlebotomy with a passing grade as scheduled. Consistently demonstrates good classroom participation and adheres to the attendance policy.
• Interacts with patients and colleagues in a timely and professional manner. Assesses the urgency of unexpected situations and responds appropriately to elevate or solve as appropriate. Serves as a resource for handling complaints and utilizes service recovery concepts.
• Other duties as assigned.

MINIMUM EDUCATION & EXPERIENCE

• High School diploma or equivalent and 1 year of related work experience in an administrative office or customer service field required.
• Or equivalent combination of education and experience.
• Medical terminology experience preferred.

KNOWLEDGE, SKILLS AND ABILITIES

• Demonstrated ability to word process documents and enter data into a database required.
• Demonstrated skills related to achievement of customer satisfaction preferred.

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non‑discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.