Phlebotomist

University-of-Rochester; City of Rochester (NY); On-site; USD 27,000 - 37,000; Full time

Job summary

University of Rochester is seeking a Phlebotomy Technician to collect and process patient specimens across multiple sites, ensuring accuracy in labeling and documentation. You will perform venipuncture, EKGs, and related procedures while maintaining patient comfort and safety.

Strong attention to detail and customer service skills are required, with responsibilities including data entry, quality controls, and collaboration with clinical staff across labs and nursing facilities.

Qualifications

• Knowledge of medical terminology preferred.
• Customer service experience preferred.

Responsibilities

• Collect, register, and process patient specimens using collection techniques and computer systems.
• Perform phlebotomy including venipuncture, finger/heel sticks; collect throat swabs, urine and stool as needed.
• Verify patient demographics and physician orders; ensure proper labeling of specimens.

Skills

Medical terminology

Customer service

Education

High School diploma or equivalent

Phlebotomy training program

Job description

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.Job Location (Full Address):601 Elmwood Ave, Rochester, New York, United States of America, 14642Opening:Worker Subtype:RegularTime Type:Full timeScheduled Weekly Hours:40Department:500260 Blood Bank-Clin Labs SMHWork Shift:UR - Day (United States of America)Range:UR URCC 204 HCompensation Range:$19.72 - $26.62The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.Responsibilities:Collects, registers, and processes patient laboratory specimens using a variety of collection techniques, protocols, and computer systems. Follows rigorous patient identification protocols for all ages and complexity of patients. May perform EKG's. Services patients at any assigned location including Patient Service Centers, Clinics, and Nursing Homes and performs Home Draws. Exercises excellent judgment, problem-solving and customer service skills. Must be flexible and able to work independently as well as part of a team. May be required to take on call responsibilities.ESSENTIAL FUNCTIONSGreets and pleasantly interacts with patients. Verifies patient demographic/insurance information and reviews physician orders. Reconciles issues with patient or physician’s office, documents, and updates computer systems. Uses multiple computer systems to complete patient and billing registrations, including conversion of diagnostic verbiage to billing codes, accurate interpretation and entry of tests, as well as generation of accurate labels.Follows patient identification and order verification protocols before collection of the specimen. Performs safe venipuncture, heel or finger sticks and directs the collection of other specimens, such as throat cultures, urine, and stool, following all age-specific and procedural protocols, as well as infection control and safety protocols. Labels all specimens according to protocols.Performs processing of specimens, including centrifugation, aliquoting, and preparation for transport, including computer logging, packaging, and appropriate prioritization actions for specimen integrity.Maintains supplies. Places orders following PAR level guidelines. Receives and rotates stock according to expiration date. Maintains cleanliness and neatness of site. Monitors and maintains equipment, including daily temperature documentation, disinfection, sharps management, and performance of maintenance and inspections. Troubleshoots issues.Answers phone and verbal customer inquiries, providing routine, as well as technical, information. Takes initiative to resolve all customer needs. Participates in all Quality Assurance monitors and initiatives, including data collection and statistics.Performs EKG’s following all laboratory and infection control processes.May be reassigned as needed and without prior notice to work at varied locations. Has capability to travel to locations.Other duties as assigned.MINIMUM EDUCATION & EXPERIENCEHigh School diploma or equivalent and less than 1 year of phlebotomy experience required orGraduation from a phlebotomy training program requiredOr equivalent combination of education and experienceKNOWLEDGE, SKILLS AND ABILITIESKnowledge of medical terminology/anatomy preferredCustomer service experience preferredThe University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.