Phlebotomist-Patient Services Representative

MultiCare Health System; Puyallup, Northern (WA, KY); Hybrid; USD 33,000 - 51,000; Full time

Job summary

MultiCare Good Samaritan Hospital in Puyallup, WA is seeking a Patient Services Representative (PSR) to support Lab Services. Responsibilities include patient registration, order entry, phlebotomy, and specimen processing, with duties like pickup, report sorting, and supply delivery as needed.

The role requires a high school diploma or equivalent, plus MA-Certified or MA-Phlebotomy Certification (or eligibility) with 90 days to apply.

Qualifications

• High school graduate or equivalent preferred.
• Current MA-Certified or MA-Phlebotomy Certification or eligible for MA-Phlebotomist—must complete training within 90 days of hire.
• Phlebotomy course or training completed preferred.
• Phlebotomy experience preferred.
• Previous experience dealing with the public preferred.

Responsibilities

• Register patients and enter orders.
• Perform phlebotomy and process specimens.
• Specimen pickup in offices and report sorting/delivery.
• Handle supply delivery and related tasks at the location.

Skills

Phlebotomy

Public interaction

Education

High school diploma or equivalent

Medical Assistant-Certified

Medical Assistant-Phlebotomy Certification

Phlebotomy course or training

Job description

Join a team that shares your calling At MultiCare, you’re more than just a job title — you’re part of a team built on trust that cares for each other, our patients and our communities. Belonging here means living our mission and values every day. If your purpose and passions align with ours, you’ll find a place to grow, do meaningful work and build a career you love in a community that feels like home.

FTE: 1.0_, Shift: Nights_, Schedule: 8 hour shifts, 1:00am-9:30am with rotating weekends

Position Summary

The Patient Services Representative (PSR) is an excellent opportunity at MultiCare to support our Lab Services. In this role, you will be responsible for patient registration and order entry, phlebotomy, and specimen processing. You may also be responsible for specimen pick‑up in offices, report sorting and delivery, supply delivery, and other tasks related to the operation of the specific location.

Requirements

• High school graduate or equivalent preferred
• Current Medical Assistant-Certified, Medical Assistant-Phlebotomy Certification, or Medical Assistant-Phlebotomist eligible - must complete the training and submit application within 90 days of hire
• Completion of phlebotomy course or training preferred
• Phlebotomy experience preferred
• Previous experience dealing with the public preferred

About Good Samaritan Hospital

MultiCare Good Samaritan Hospital is a 388-bed acute‑care hub serving Puyallup and East Pierce County. As the area’s only hospital, it features a Family Birth Center, Level III Trauma and Neonatal ICUs, Level I Trauma Rehabilitation Center, Children’s Therapy Unit and a 24‑hour Emergency Department. Innovative facilities like the LEED Gold‑certified Dally Tower and Pulse Heart Institute make Good Samaritan a dynamic workplace for clinicians eager to advance their careers in a state‑of‑the‑art environment.

About the Puyallup Community

Nestled at the foot of Mount Rainier along the Puyallup River, Puyallup offers a welcoming small‑town feel just 10 miles from Tacoma and 35 miles from Seattle. Residents enjoy unique dining, an antique‑filled downtown, excellent schools and abundant parks and recreation — all while being close to big‑city opportunities.

Why MultiCare?

Rooted in the local community Partnering with patients, families and neighbors across the Pacific Northwest for more than 140 years.

Growth and education Competitive tuition assistance, award‑winning residencies, fellowships and career development to invest in you.

Well‑being and support Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared in your work and life.

Living our values Respect, integrity, kindness and collaboration guide how we care for patients, communities and each other.

Belonging for all Resource Groups and outreach programs help ensure every team member feels safe, seen, heard and valued.

Pacific Northwest lifestyle Work and live where natural beauty, adventure and strong community connections are part of everyday life.

Pay and Benefit Expectations

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $24.18 - $36.79 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align. Associated benefit information can be viewed here.

MultiCare Overview

MultiCare is a not‑for‑profit health care organization with more than 28,000 team members, including employees, providers and volunteers. MultiCare has been caring for our community for well over a century, since the founding of Tacoma’s first hospital and today is the largest community‑based, locally governed system of health in the state of Washington, serving communities across Washington and Northern Idaho. MultiCare’s comprehensive system of health includes numerous primary care, urgent care and specialty services — including Mary Bridge Children’s Hospital & Health Network; MultiCare Indigo Urgent Care; Pulse Heart Institute; MultiCare Medical Associates, affiliated physicians; MultiCare Rockwood Clinic, the largest multispecialty clinic in the Inland Northwest region; and MultiCare Connected Care, our Accountable Care Organization. Thirteen hospitals complete the organization: Allenmore Hospital, Auburn Medical Center, Capital Medical Center, Covington Medical Center, Deaconess Hospital, Good Samaritan Hospital, Mary Bridge Children’s Hospital — the Puget Sound region’s only children’s hospital and state‑designated Level II Pediatric Trauma Center for Western Washington — Overlake Medical Center, Navos Behavioral Health Hospital, Valley Hospital, Yakima Valley Hospital, Tacoma General Hospital — which is home to the South Puget Sound region’s only Level IV Neonatal Intensive Care Unit — and Wellfound Behavioral Health Hospital. Our core values of Respect, Integrity, Stewardship, Excellence, Collaboration, Kindness and Joy, serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other. MultiCare is also proud of our commitment to workforce diversity and culturally competent care. This commitment is led by our CEO and supported through employee education and community outreach.

Equal Employment Opportunity

MultiCare provides equal employment opportunity to all employees and job applicants. We do not tolerate discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender identity or expression or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an external job applicant who requires reasonable accommodation in the job application process, please contact the Employee Resource Center (ERC) at 253-403-6947 and we will assist you with submitting a ticket to initiate your request for accommodation. If you are a current employee, you can submit an ERC ticket or call the ERC for assistance.