Phlebotomist - Inpatient

St. Charles Health System; Bend (OR); On-site; USD 35,000 - 50,000; Full time

Job summary

St. Charles Health System is seeking a Phlebotomist in Bend, Oregon, to perform laboratory orders and phlebotomy procedures with minimal discomfort to patients. Key responsibilities include communicating effectively with a diverse population, ensuring accurate blood collections, and providing excellent customer service.

The ideal candidate will have a high school diploma or GED and AHA Basic Life Support certification. Prior experience in direct patient care is preferred.

Qualifications

• Required: High school diploma or GED.
• Preferred: Participation in college level science classes.
• Required: AHA Basic Life Support for Healthcare Provider certification.

Responsibilities

• Process laboratory orders and perform phlebotomy procedures.
• Communicate and interact with a diverse population daily.
• Train and mentor less experienced staff.

Skills

Excellent customer service

Critical thinking

Multi-tasking

Ability to work under pressure

Education

High school diploma or GED

Participation in college level science classes

Tools

Lab Information System

Various laboratory instruments

Job description

Overview

The Phlebotomist at St. Charles Health System processes laboratory orders and performs phlebotomy procedures/collections with as little discomfort as possible to patients of all ages. This position performs phlebotomy procedures following the standards of practice as outlined in System policies and procedures and while working within the boundaries of the Phlebotomy Scope of Practice. This position does not directly manage other caregivers, however may be asked to review and provide feedback on the work of other caregivers.

Responsibilities

• All Departments: Communicates and interacts with a diverse population and professionally represents St. Charles Health System.
• Demonstrates excellent customer service skills in a manner that promotes goodwill, is timely, efficient, and accurate.
• Works with patients and/or family members who may be experiencing multiple different emotions. Ability to effectively reach consensus with a diverse population with differing needs.
• Interacts and communicates with all levels within St. Charles Health System and external customers/clients/potential employees.
• Manages facilitation and consensus building among health care professionals and agencies and achieves expected results.
• Ability to work under pressure in a fast-paced environment.
• Meets all competency requirements and training timelines. Completes an in-depth sign off sheet related to processes and procedures performed by the phlebotomist.
• Prioritizes requests for procedures according to urgency of need and type of tests ordered. Navigates and prioritizes specimen collections using the Lab Information System as well as critical thinking skills. Processes and tests samples using various instruments and processes following laboratory standards. Performs POC testing, including CLIA waived testing, moderate complexity testing and QC.
• Navigates through multiple complex computer systems to find MD orders, update, and verify patient information, research billing questions, place orders, and meet regulatory requirements for Medicare and other payers.
• Thinks critically, multitasks, and maintains accuracy during periods of frequent interruptions.
• Facilitates the distribution of results via fax, phone, or delivery, as designated or as requested by clients.
• Assists in special projects as needed.
• Trains and mentors effectively using constructive feedback after meeting competency and experience requirements.
• Supports the vision, mission, and values of the organization in all respects.
• Supports Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.
• Provides and maintains a safe environment for caregivers, patients, and guests.
• Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies, and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.
• May perform additional duties of similar complexity within the organization, as required or assigned.

Additional Duties For Laboratory Phlebotomists

• Greets clients upon arrival at the outpatient draw station or area. Greets patients appropriately according to Hospital surroundings, situation, and time of day.
• Assists The RN And MD As Requested In The Collection Of Blood Samples And During Specialty Procedures, including, but not limited to
  • Adrenal Study blood collections
  • MRI pediatric blood collections
  • Lumbar Puncture blood collection
  • Bone Marrow collections
  • Legal blood collection with law enforcement
  • Arterial blood collection
• Responds quickly to codes, traumas, rapid responses, and can maneuver in tight quarters. Performs AHA BLS when asked to participate in the rotation by an RN or MD.
• Manages multiple patient types including but not limited to confused, combative, upset, intubated, restrained, psychiatric emergency services on-site and off-site, traumatized, and nonresponsive individuals in varying situations including some that can be visually disturbing.
• Has a clear understanding of how to accurately select the correct patient and assign an encounter number.
• Registers all patients for laboratory services as ordered by their physician and in compliance with St. Charles Health System policies and procedures. Includes collecting payments from patients for specialty kit draws. Selects the correct insurance plan, and sends and reviews eligibility responses.
• Researches tests and diagnostic codes according to billing and insurance requirements, mainly pertaining to Medicare and other government funded insurance programs, according to Medicare Compliance Act; informs patients regarding expenses beyond insurance reimbursement and allows the patient to make decisions as to whether to follow through with lab services based on current guidelines before tests are drawn.
• Has a clear understanding of all downtime processes.

Education

• Required: High school diploma or GED
• Preferred: Participation in college level science classes.

Licensure/Certification/Registration

• Required: AHA Basic Life Support for Healthcare Provider certification.
• Preferred: Phlebotomy certification through a St. Charles Health System approved accredited agency is highly preferred. The current approved agencies are ASCP, NCA, NCPT, and phlebotomy specific military training programs.

Experience

• Required: N/A
• Preferred: Previous direct patient care experience (preferably Lab experience) and/or college science background.