Phlebotomist II Territory

Quest Diagnostics Incorporated; Long Beach (CA); On-site; USD 34,440 - 37,195; Full time

Benefits offered by this job

Day 1 Benefits

401(k) match

Annual incentive plans

Career advancement opportunities

Education assistance

Job summary

Quest Diagnostics Incorporated seeks a Phlebotomist II for the Long Beach, CA territory. This role requires frequent travel within the territory to patient service centers and client sites, performing accurate venipuncture and specimen handling with attention to safety and patient care.

You will operate under standardized procedures, interact professionally with patients and clients, and support documentation and billing workflows.

Qualifications

• Two years of phlebotomy experience.
• California, Nevada, Washington or Louisiana phlebotomy certification.
• English required.
• Travel up to 75%.

Responsibilities

• Perform specimen collections including venipuncture and capillary draws.
• Obtain patient identification and document lab orders accurately.
• Prepare specimens for transport and testing and label accordingly.
• Maintain a clean, welcoming collection environment and communicate procedures clearly.

Skills

Phlebotomy

Customer service

Communication

Data entry

Education

High School diploma

Tools

Laboratory systems

Job description

Phlebotomist II Territory – Long Beach, CA

Monday to Friday, 5:00 AM to 5:00 PM, with rotational weekends.

Pay: $25.80 - $27.65 per hour (subject to factors such as skills, experience, education, certifications; may be eligible for bonus).

Benefits

• Day 1 medical, supplemental health, dental & vision for full-time employees (30+ hours)
• Best-in-class well-being programs
• Annual, no-cost health assessment (Blueprint for Wellness)
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre‑tax and/or Roth IRA with company match up to 5% after 12 months
• Employee stock purchase plan
• Life and disability insurance, plus buy‑up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance (MyQuest for Education)
• Career advancement opportunities
• and so much more

Travel within an assigned territory to provide professional phlebotomy services at Patient Service Centers, Client Offices, or other sites. Ensure accurate specimen collection, patient identification, and adherence to testing protocols. Communicate effectively to create a professional and efficient experience for patients, staff, and clients. Work independently with a consistently low error rate and handle more complex collections and patient/client situations. Demonstrate Quest 5Cs (Customer First, Care, Collaboration, Curiosity, Continuous Improvement).

Responsibilities

Specimen Collection & Processing

• Perform specimen collections following established procedures for a variety of tests, including venipuncture and capillary draws, handling difficult draws (pediatric, geriatric, hard sticks) with minimal error.
• Obtain patient identification and signatures to confirm specimen labeling accuracy; perform data entry as necessary.
• Prepare specimens for transport and testing, including labeling, centrifuging, splitting, and storage as required by test order.
• Research test/client information and confirm all written and electronic orders using laboratory technology systems or directory of services.

Patient Experience & Customer Service

• Independently resolve routine patient and client concerns and appropriately escalates non‑routine issues.
• Provide strong professional, respectful, and efficient service to all patients and clients; use verbal and written communication and problem‑solving skills to complete daily procedures and address patient questions.
• Perform accurate data entry for patient registration, test order entry, and billing information.
• Communicate collection procedures clearly and address patient questions.
• Maintain a clean, orderly, and welcoming collection environment.
• Handle multiple priorities in a high‑volume setting.

Site Support and Travel

• Provide coverage across PSC and Client Offices within the assigned territory with minimal notice.
• Ensure daily office activities completed accurately and on time.
• Maintain reliable transportation and meet travel expectations, including a valid driver’s license and clean driving record, if applicable.

Operations & Compliance

• Obtain identification and accurately enter billing information; collect payments when required, following corporate policies.
• Follow departmental policies, procedures, safety protocols, and compliance standards, including confidentiality of patient information.
• Utilize laboratory systems, directories, and corporate tools to confirm orders and documentation.
• Support routine administrative tasks such as supply stocking, sanitizing, maintaining logs, filing, email use, and answering phones.
• Complete all training and maintain current phlebotomy skills and knowledge.

Disclaimer

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.

Qualifications

Required Work Experience

• Two years of phlebotomy experience.

Preferred Work Experience

• Customer service in a retail or service environment.

Physical and Mental Requirements

• Lift up to 15 lbs frequently; up to 40 lbs occasionally (with assistance as needed).
• Regularly perform repetitive hand motions with fine dexterity; stand or sit for extended periods.
• Frequent walking and standing; occasional bending, kneeling, reaching, twisting, or pulling.
• Extensive use of phone and computer; frequently communicating in English with patients and clients.

Knowledge

• Strong knowledge of phlebotomy best practices and more complex collection practices, including pediatric and geriatric draws.

Skills

• Ability to work independently, perform accurate error‑free work in a fast‑paced setting, with minimal on‑site supervision.
• Experienced phlebotomy skills, including pediatric and geriatric collections.
• Strong communication skills and ability to adapt to change.
• Keyboard/data entry experience.

Required

• High School diploma or equivalent.
• Travel up to 75%.
• Phlebotomy certification required in CA, NV, WA, and LA.
• English required.

Preferred

• Phlebotomy accredited program, medical assistant or paramedic training.

Education

• High School Diploma or Equivalent (Required)

Languages

• English (Required)

Licenses and Certifications

• Phlebotomy certification required in certain states (CA, NV, WA, LA).
• Professional medical certification strongly desired (medical assistant, phlebotomy, or similar).

Work Requirements

• Travel required.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable laws, including the Los Angeles County Fair Chance Ordinance, Los Angeles Fair Chance Initiative, San Francisco Fair Chance Ordinance, and California Fair Chance Act.

Quest believes convictions may have a direct, adverse, and negative relationship to the following job duties: accessing company property and sensitive information, accessing customer data or confidential information, and partnering and regularly working with or supervising other Quest employees and interacting with Quest customers.

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Quest Diagnostics honors our service members and encourages veterans to apply.

Quest does not accept unsolicited resumes from agencies and will not pay for agency fees.

Equal Opportunity Employer: Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Vets or any other legally protected status.