Phlebotomist II

Brigham and Women's Hospital; Massachusetts; On-site; USD 32,000 - 40,000; Full time

Job summary

Brigham and Women's Hospital seeks a skilled phlebotomist to collect and process blood specimens with supervision, ensuring accuracy and safety. You will provide education to new staff and students as assigned, while maintaining high standards of patient care in an inpatient setting.

The role requires 1–2 years of phlebotomy experience, strong communication, and strict HIPAA compliance. Onsite work at 75 Francis Street with full-time hours and evening shifts are available.

Qualifications

• Proficient in safe blood collection techniques across age groups.
• Strong written and verbal communication skills.
• Excellent customer service with patient privacy in mind.

Responsibilities

• Collect and process blood specimens per protocol.
• Ensure accurate patient identification and specimen labeling.
• Handle specimens and orders with proper transportation and documentation.
• Provide training to new staff and students when assigned.
• Comply with HIPAA and safety regulations.

Skills

Phlebotomy

Communication

Customer service

Problem solving

Teamwork

Education

High School Diploma or Equivalent

Phlebotomy Technician Certification

Driver's License

Job description

Site: The Brigham and Women's Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries.

Summary

Job Summary

Responsible for collecting and processing blood specimens from patients for laboratory testing. Operates with a moderate level of supervision, identifying and resolving common issues independently. Provide effective training and education to new employees and students as assigned.

Does this position require Patient Care? Yes

Essential Functions

• Obtains quality blood samples using a variety of phlebotomy methods for all age groups.
• Ensures accurate patient identification, quality specimen labeling, processing, handling, and transportation of specimens.
• May assist in the recovery of patients experiencing adverse reactions and provide a rapid response to medical emergencies in the inpatient setting.
• Communicates effectively with patients and patient care teams, explaining procedures and addressing patient concerns to ensure a high level of customer satisfaction.
• Troubleshoots and resolves specimen, order, and common operational issues within the work area.
• Provides some training and education to new staff and students.
• Handles sharps and biohazardous materials in accordance with regulatory requirements to ensure the safety of patients and staff.
• Works fluently with computer programs and systems, and complies with HIPAA regulations.
• Performs other tests, administration, and specimen collection as assigned.

Qualifications

Education

High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?

No

Licenses and Credentials

Phlebotomy Technician [National Certification] - Generic - HR Only preferred Class D Passenger Vehicle Driver's License [State License] - Generic - HR Only preferred

Experience

Experience in phlebotomy 1-2 years required

Pay Rate

$23.10 - $29.79

Knowledge, Skills And Abilities

• Demonstrates proficiency in proper collection methods and proper processing of all specimens, including correct tube selection, volume, and stability requirements.
• Possesses good written and oral communication skills, the ability to prioritize work, manage time wisely, and adjust to changes in work volumes and projects.
• Superior customer service skills, with the ability to show empathy and respect for patients' privacy and autonomy.
• Demonstrates problem-solving skills and can manage complex patient collections.
• Works independently and collaborates effectively within a team, actively partnering with team members by fostering a collaborative work environment and respecting individuals with varied experiences and perspectives.

Physical Requirements

• Standing Frequently (34-66%)
• Walking Frequently (34-66%)
• Sitting Occasionally (3-33%)
• Lifting Frequently (34-66%) 35lbs+ (w/assisted device)
• Carrying Frequently (34-66%) 20lbs - 35lbs
• Pushing Occasionally (3-33%)
• Pulling Occasionally (3-33%)
• Climbing Rarely (Less than 2%)
• Balancing Frequently (34-66%)
• Stooping Occasionally (3-33%)
• Kneeling Occasionally (3-33%)
• Crouching Occasionally (3-33%)
• Crawling Rarely (Less than 2%)
• Reaching Frequently (34-66%)
• Gross Manipulation (Handling) Frequently (34-66%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Remote Type

Onsite

Work Location

75 Francis Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Evening (United States of America)

Pay Range

$23.10 - /

Grade

4

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.