Title: Phlebotomist II
Duration: 3 months
Location: Bridgeport, Michigan, United States, 48722
Shift: M-F 8am-4pm
Description:
- The Patient Services Representative II (PSR II) represents the face of our company to patients who come in, both as part of their health routine or for insights into life-defining health decisions.
- The PSR II draws quality blood samples from patients, and prepares those specimens for lab testing while following established practices and procedures.
- The PSR II has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner.
- The PSR II will demonstrate Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information.
- Successful applicants may be assigned to a doctor's office, a patient service center or as business needs dictate.
- Under the direction of the area supervisor, perform daily activities accurately and on time.
- Maintain a safe and professional environment.
- Perform forensic and clinical specimen collection and processing duties following established practices and procedures.
- Verify patient demographic info / initials including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct.
- Maintain required records and documentation.
- Demonstrate organizational commitment and promote a positive image to patients, clients, employees and the public in general.
Job Requirements:
- Ability to provide quality, error-free work in a fast-paced environment.
- Ability to work independently with minimal on-site supervision.
- Excellent phlebotomy skills including pediatric and geriatric.
- Flexibility and availability based on staffing needs, including weekends, holidays, on-call and overtime.
- Commitment to all Policies & Procedures including dress code, Employee Health & Safety, and guiding principles.
- Decision-making ability based on established procedures and good judgment.
- Reliable transportation, valid driver license, and clean driving record, if applicable.
- Travel and flexible hours required to work multiple locations with minimal notice.
- Capable of handling multiple priorities in a high-volume setting.
- Superior customer focus; effective communication; embracing change; knowledge of our business.
Training Locations:
May vary based on trainer availability.
Required Education:
- High school diploma or equivalent.
- Medical training: medical assistant or paramedic training preferred.
- Phlebotomy certification preferred.
- Required in California, Nevada, and Washington.
Work Experience:
- Three years phlebotomy experience required, including pediatric, geriatric, and capillary collections.
- Minimum 2 years in a Patient Service Center environment preferred.
- Customer service experience in retail or service environment preferred.
- Keyboard/data entry experience.